Policy, terms and guides

The Centrepay Policy and Terms and Procedural Guide for Businesses.

Changes to the Centrepay framework documents

We have varied the Centrepay Procedural Guide for Businesses. These variations are in accordance with section 11 of the terms in the Centrepay Policy and Terms version 3.0.

Who needs to know about the changes

Make sure you and your employees, agents and contractors, read and understand the Centrepay Procedural Guide for Businesses V5.0.

Why there are changes

The variations aim to give businesses clarity and understanding of their obligations.

When the changes apply to existing Businesses

The varied Centrepay Procedural Guide for Businesses will take effect on 1 August 2019.

How you’ll transition

Transition to the varied Centrepay Procedural Guide for Business is automatic. You don’t need to reapply or sign any documents to continue to use Centrepay under these variations.

If you don’t agree with the varied Centrepay Procedural Guide for Businesses, you need to withdraw from Centrepay. Tell us you’d like to withdraw by calling the Centrepay for businesses team. We’ll then end your Centrepay arrangement.

If you have questions about the changes, call the Centrepay for businesses team. You can also call your state or territory Account Manager.

Sections with additional clarification

Businesses are responsible for both:

  • reviewing the varied Centrepay Procedural Guide for Businesses
  • implementing any required changes to their business operations.

Businesses should get their own advice in relation to the varied Centrepay Procedural Guide for Businesses. This isn’t legal advice or a full statement of the changes.

The list of changes below are for guidance only.

Authorised Officers

We’ve made some changes to section 2.3 to clarify the functions of the Authorised Officer role.  Authorised Officers must have the legal authority to both:

  • act on behalf of your business
  • enter into a contract with us.

You can read about Changes to authorised officer and contact officer details. Find these on page 6 of the Centrepay Procedural Guide version 5.0.

Consumer Lease arrangements and regulated credit activities

We’ve updated Section 2.5 to give details of the requirements for businesses that provide consumer leasing arrangements.

You can read about additional requirements for credit activities in relation to household goods and services. Find this on page 7 of the Centrepay Procedural Guide version 5.0.

Deduction Authorities

We’ve provided additional information at section 4.2. This gives clarification around the different acceptable formats for a Deduction Authority.

You can read about Information needed to set up deductions. Find this on page 16 the Centrepay Procedural Guide version 5.0.

Verbal Consent

We’ve updated section 4.7. This clarifies the requirements for receiving verbal consent from customers.

You can read about Sample verbal Deduction Authority. Find this on page 19 the Centrepay Procedural Guide version 5.0.

Overpayments

We’ve clarified section 4.13. This outlines both:

  • what constitutes an overpayment
  • the responsibilities of a business when we or the business identify an overpayment.

You can read about overpayments. Find this on page 22 the Centrepay Procedural Guide version 5.0.

Changes to business structure

We’ve clarified the circumstances when businesses must tell us about a change in both:

  • business structure
  • change in control.

You can read about Changes to business structure. Find this on page 5 the Centrepay Procedural Guide version 5.0.

Withdrawal from Centrepay

We’ve updated Section 6.4. This confirms you must continue to comply with the requirements of the Centrepay Policy and Terms after a withdrawal. This includes both of the following:

  • when a business voluntarily withdraws
  • when the department withdraws your approval to use Centrepay.

You can read about Withdrawal from Centrepay. Find this on page 30 of the Centrepay Procedural Guide version 5.0.

Unchanged parts of the Centrepay framework

The following remains the same:

Any additional conditions that applied under the policy and terms version 3.0 will continue to apply.

The changes don’t affect other contracts you may have with us. For example:

  • Centrelink Confirmation eServices
  • Electronic Verification of Rent
  • Income Management
  • BasicsCard.

If you have questions about the changes, call the Centrepay for businesses team. You can also call your state or territory Account Manager.

Policy and terms

The Centrepay Policy and Terms outlines your obligations as a Centrepay business. It also explains how to apply and use Centrepay. 

Read the policy and terms with the Procedural Guide for Businesses.

Procedural guide

The Centrepay Procedural Guide for Businesses explains how Centrepay operates. It has details about the day-to-day use of Centrepay.

Read the Procedural Guide for Businesses with the Policy and Terms.

You can read about the newest update in the Centrepay Procedural Guide version 5.0. You can compare what the changes are in the Centrepay Procedural Guide version 4.0.

Business online service maintenance

We sometimes have problems with our business online service. We try to tell you about any problems and fix them as quickly as we can. We also have scheduled maintenance periods.

Read more about business online service.

Page last updated: 25 June 2019

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