Education Institutions eService

The Education Institutions eService lets institutions give us information online. We use this to work out ABSTUDY payments for schools, hostels and students.

How to log on to the eService

You need a One Time Access Code (OTAC) to use the eService.

We’ll send you one if we need information from you.

Log on to the Education Institutions eService

Where to find key dates for ABSTUDY education institutions

You need to give us information by key dates each year. This helps us make sure ABSTUDY students get the right payment from us. We’ll contact you when you need to give us information.

Use the links below to see an overview of key dates for your state and territory.

How to give us attendance information

We need attendance information from the following:

  • schools
  • colleges
  • distance education providers.

We use this to work out if students younger than 16 meet the attendance requirements for ABSTUDY School Term Allowance.

Students must attend at least 85% of the school term to qualify for ABSTUDY School Term Allowance.

We don’t need the student’s actual attendance result. We only need a Yes or No response to see if the student has attended at least 85%. You can use the Comments field for more information about the student. For example, if the student goes by another name. Don’t use the Comments field to record attendance results.

If students have absences, schools must decide if they’re unapproved or unauthorised. Do this based on your state or territory education department’s guidelines.

How to give us term start dates

We need term start dates from schools and hostels for students who live away from home. We use this to work out how much ABSTUDY we can pay.

Students must have started school by the third Friday of each term to get the full amount of ABSTUDY.

How to make sure you get payments

We’ll pay the lesser amount of:

  • boarding and tuition fees
  • the student’s maximum ABSTUDY entitlement.

Boarding and tuition fees for ABSTUDY students need to be the same as non-ABSTUDY students. You can read more about this in the ABSTUDY Policy Manual on the Department of Social Services website.

We pay schools and boarding providers in instalments. You’ll get 1 instalment at the start of term and 1 at the end of term.

How to make sure you get payments

We’ll pay the lesser amount of:

  • boarding and tuition fees
  • the student’s maximum ABSTUDY entitlement.

Boarding and tuition fees for ABSTUDY students need to be the same as non-ABSTUDY students. You can read more about this in the ABSTUDY Policy Manual on the Department of Social Services website.

We pay schools and boarding providers in instalments. You’ll get 1 instalment at the start of term and 1 at the end of term.

How we protect your privacy

We follow strict laws to protect your details.

Read more about your right to privacy

Page last updated: 22 February 2019