Education Institutions eService

The Education Institutions eService lets institutions give us information online. We use this to work out ABSTUDY payments for schools, hostels and students.

How to log on to the eService

You need a One Time Access Code (OTAC) to use the eService.

We’ll send you a letter with a OTAC when we need information from you.

Log on to the Education Institutions eService.

If a student leaves your school, you need to tell us immediately. Read more about how to tell us about urgent changes.

Where to find key dates for ABSTUDY education institutions

You need to give us certain information by key dates each year.  This includes attendance data and payment on advice (POA) requests. This helps us make sure ABSTUDY students get the right payment from us.

We’ll contact you when you need to give us this information. If the information you’ve provided changes, you need to tell us. Use the links below to see an overview of key dates for your state and territory.

Why you need to give us attendance information

We need attendance information from all of the following:

  • schools
  • colleges
  • distance education providers.

We use this to work out if students younger than 16 meet the attendance requirements for ABSTUDY School Term Allowance.

Students must attend at least 85% of the school term to qualify for ABSTUDY School Term Allowance.

We don’t need the student’s actual attendance result. We only need a Yes or No response to see if the student has attended at least 85%. You can use the Comments field for more information about the student. For example, if the student goes by another name. Don’t use the Comments field to record attendance results.

If students have absences, schools must decide if they’re unapproved or unauthorised. Do this based on your state or territory education department’s guidelines.

Why you need to give us term start dates

You need to tell us term start dates for students who live away from home. We use this to work out how much ABSTUDY we can pay.

You also need to tell us if a new student starts at your school.

Students must have started school by the third Friday of each term to get the full amount of ABSTUDY.

How to make sure you get payments

We’ll pay the lesser amount of either:

  • boarding and tuition fees
  • the student’s maximum ABSTUDY entitlement.

Boarding and tuition fees for ABSTUDY students need to be the same as non-ABSTUDY students. You can read more about this in the ABSTUDY Policy Manual on the Department of Social Services website.

We pay schools and boarding providers in instalments. You’ll get 1 instalment at the start of term and 1 at the end of term.

What changes you need to tell us about

You need to tell us immediately about any changes to information you’ve provided. This includes if a new student starts at your school or a student leaves your school.

If a new student starts at your school, you need to tell us the date of their first day.

If a student leaves your school, you need to tell us the date of their last day.

If you don’t tell us, it may affect your payment. If we pay you too much, you may need to pay that money back.

You can tell us about changes by calling 131 158 and selecting option 6.

How we protect your privacy

We follow strict laws to protect your details.

Read more about your right to privacy

Page last updated: 10 April 2019

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