The Education Institutions eService lets institutions give us information online to work out ABSTUDY payments for schools, hostels and students.
Logging on to the eService
You need a One Time Access Code (OTAC) to use the eService
We’ll send you one if:
- you need to give us information, or
- you’re claiming the Under 16 Boarding Supplement
Key dates for ABSTUDY education institutions
You need to give us information by certain key dates each year. This helps us make sure ABSTUDY students get the right payment from us. We’ll contact you when you need to give us information.
Use the links below to see an overview of key dates for your state and territory.
- Australian Capital Territory
- New South Wales
- Northern Territory
- South Australia
- Western Australia
Giving us attendance information
We need attendance information from schools, colleges and distance education providers to work out if students younger than 16 meet the attendance requirements for ABSTUDY School Term Allowance.
Students must attend at least 85% of the school term to qualify for ABSTUDY School Term Allowance.
We don’t need the student’s actual attendance result. We only need a Yes or No response to see if the student has attended at least 85%. You can use the Comments field for more information about the student. For example, if the student goes by another name. You shouldn’t use the Comments field for actual attendance result.
If students have absences, schools must decide if they’re unapproved or unauthorised under their state or territory education department’s guidelines.
Giving us term start dates
We need term start dates from schools and hostels for students who live away from home to work out how much ABSTUDY we can pay.
Students must have started school by the third Friday of each term to get the full amount of ABSTUDY.
We pay schools and hostels in 4 bulk payments each year. We pay these in the fourth week of each school term.
Claiming the Under 16 Boarding Supplement
Qualified boarding schools and student hostels can use the eService to claim the Under 16 Boarding Supplement.
Schools or hostels can claim for eligible ABSTUDY students who are living away from home and younger than 16.
We pay it 2 times a school year, once each semester.
Eligible institutions must let us know if students have started study and are in residence by:
- the third Friday of February, and
- the third Friday of August
Each year, the Department of Social Services assess if boarding schools qualify for the supplement for the next year. They use data from the Census of non-government schools. This Census is done every August.
Schools can only get the supplement if they offer boarding facilities. They must also prove these facilities are part of the school’s infrastructure. To get the supplement, at least 20 students enrolled at the school, or at least 10 per cent of all enrolled students, must be Indigenous Australians.
Hostels can only get the supplement if they’ve signed the ABSTUDY Standard Hostel Agreement.
Knowing your right to privacy
We work within a stringent privacy and security framework to protect customer information.