Electronic Verification of Rent for businesses

A free online service for housing providers to help manage customer rent payments. Use it to verify and update their rent details with us.

Your business can verify and update a customer's rent amount using Electronic Verification of Rent (EVoR) each time there’s a change in rent.

About

Who can use EVoR

Before you can use EVoR we need to provide approval for your business to do so.

You can use it if you provide rental or supported accommodation, and you are:

  • a not for profit community organisation
  • an Indigenous Housing organisation, or
  • a business such as a hospice, retirement or lifestyle village

Your business must be:

  • a legal entity able to enter into a contract with us
  • able to take responsibility under law for its actions, and  
  • able to meet the policy, terms and procedural requirements of EVoR

You must have all of the necessary:

  • registrations
  • licences, and
  • accreditations

This includes all documents required by federal, state, territory or local governments.

Watch our video to find out more.

What are the benefits

EVoR helps you manage your tenants’ rent payments. It saves their time and yours.

By using EVoR, you make sure your tenants are able to get the right amount of Rent Assistance. This can stop your tenants falling behind on their rent and going into debt.

EVoR lets you tell us about rent changes in advance. You also won’t have to sign a rent certificate for a tenant whenever their rent changes.

EVoR is secure and free to use. You can use EVoR in conjunction with Centrepay.

Applying

How to apply

Before you start

Check that your business is eligible to apply for EvoR.

Read our documents

Download and read these documents:

They tell you:

  • what you should consider before applying
  • the requirements your business must meet
  • what we expect from EVoR and your obligations

Complete the forms

To apply, download, complete and print both the:

Use the User Details form to register at least 1 staff member for Centrelink Business Online Services (CBOS). We’ll provide log on ID and password details for each user you register.

Submit forms

Fax both your completed forms to our Centrelink Confirmation eServices for business helpdesk.

After you apply

We’ll let you know the outcome of your application. If we approve your application we’ll talk to you about how to use EVoR. We’ll tell you how to get customer consent.

If we don’t approve your application, we’ll let you know in writing.

Using the service

How to use EVoR

To use the service, you must obtain customer consent. Then, just log on to Centrelink Business Online Services. You can use EVoR for single or batch updates.

Single entry service

This allows you to:

  • search for a single mutual customer
  • view or update rent details for 1 customer

Batch entry service

This allows you to:

  • submit details for many customers at one time
  • compose new mail messages
  • attach a single file containing bulk customer data
  • get a detailed report with each update

After you log on you can access an EVoR user guide by selecting help. The guide has details about how to use the service.

Where to get help using EvoR

We monitor the EVoR service from 7:00 am to 8:45 pm Monday to Friday AEST, except on national public holidays.

Read about the service changes that may impact your use of Centrelink Business Online Services and EVoR.

Helpdesk support

If you have trouble using EVoR, you can call the Centrelink Confirmation eServices for business helpdesk. It operates from 9:00 am to 5:00 pm Monday to Friday AEST. It isn’t available on national public holidays.

You can ask for more information by emailing the helpdesk.

Page last updated: 12 September 2018