Information for Agents and Access Points hosts

Terms and conditions

Before you respond to an Expression of Interest (EOI) you must read and understand the terms and conditions to become a host.

You must read and understand all of the following:

  • terms and conditions
  • information about the specified personnel.

You should contact the officer listed in the ad if you have any questions.

Terms and conditions

This is the agreement between us and a host.

Information about specified personnel

Specified personnel are people who work for a host. They provide the services agreed to in the contract. They include:

  • employees
  • agents
  • contractors
  • advisers
  • statutory office holders.

All sites must have at least 2 specified personnel:

  • 1 to deliver services
  • 1 backup in case of planned and unplanned leave.

Declaration of confidentiality

All specified personnel must read and sign the declaration. They must do this before they can start providing services. There’s a different declaration for an Agent or an Access Point.

Criminal history checks

All specified personnel at Agent sites must agree to a criminal history check. This includes employees who already work for you.

Specified personnel at Access Point sites don’t need a criminal history check.

Work health and safety

Specified personnel must know about and comply with their responsibilities under the Work Health and Safety Act 2011. You can read the Act on the Federal Register of Legislation website.

This information was printed Monday 20 May 2019 from https://www.humanservices.gov.au/organisations/business/services/centrelink/information-agents-and-access-points-hosts/you-need-know/terms-and-conditions It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

Page last updated: 16 May 2019