We're committed to making our payments and services easy for everyone to access.
Rural, regional and remote communities
We have help to reach customers in rural, regional and remote communities.
Agents and Access Points
Agents and Access Points help people in your community access government services.
If you’re a business, local council or community group, you can become an Agent or Access Point host. When a spot becomes available, we’ll advertise it in the local media. Read more about Agents and Access Points hosts.
Mobile Service Centres
We have Mobile Service Centres that travel to rural and regional areas to help people with services and payments. Our staff offer a range of services to meet the changing needs of communities. Read more about Mobile Service Centres to see when they'll be in your area.
Information in your language
We have information in your language. It can help you connect people in your community with services and information in other languages.
Our specialist staff offer a range of tailored services. They can help customers access our payments and services and other services in your community. They consider personal circumstances before suggesting services.
Read about our specialist officers to see how they can help your community:
- Aboriginal and Torres Strait Islander specialist officers
- Social workers
- Community Engagement Officers
- Financial Information Service Officers
- Multicultural Service Officers
- Interpreters and translators
- Grandparent Advisers
- Farm Household Case Officers.
You can also use Payment and Service Finder to find other government and community resources in your community.
Accessible facilities and online information
Our service centres meet all Australian standards in relation to physical access. This ensures people with disability can access them.
We also have phone services for people with hearing, speech and language barriers. They can use the National Relay Service to call us.
Our website meets the Australian Government standard under the Disability Discrimination Act 1992.Read more about accessibility.