JobSeeker Payment is replacing Newstart Allowance in March 2020

23 December 2020

People who get Newstart Allowance don’t need to do anything, they’ll automatically transfer to JobSeeker Payment.

If members of your community have questions about the change they can read more information on JobSeeker Payment.

You can reassure people in your community that just the payment name is changing. They’ll keep the same rate of payment and their current concession card, as long as their circumstances don’t change.

To keep getting paid they’ll need to keep meeting their mutual obligation requirements. This includes reporting their income.

Next steps

For us to maintain contact with customers, make sure you help them check their details are up to date. Let customers know they can still update details the same way as you did for Newstart Allowance.

Page last updated: 23 December 2019