Meet Karen, one of our Agents working out in the field

8 February 2018

We have about 350 Agents across the country bringing face-to-face services to rural communities.

About an hour’s drive south west of Brisbane lies Boonah. It’s home to about 2,500 people including our Agent Karen.

Karen works with other services in a community centre. She enjoys being able to make a difference to her small community.

“I recently helped a woman who came in with a difficult aged care issue for her father,” Karen said. “She told me that having an Agent in town had helped her find the right information quickly. Her father was able to move into a better living situation and as a result it improved her family situation.”

Karen also cares for a child with chronic illness. She feels this has given her an insight into the hardships people can face.

When you visit an Agent, they can :

  • set you up to use our digital services
  • answer any questions you may have
  • refer you to specialists such as social workers and Financial Information Service Officers
  • confirm your identity and verify documents

“I find it rewarding both personally and professionally to have people turn to me for help,” said Karen.

“Sometimes people just need an ear – someone to hear their story and not judge them. My aim is to have every person leave the Agent’s office feeling better than when they came in,” she said.

Agents and Access Points provide services to people living in rural, regional and remote communities. There are about 350 Agents and 240 Access Points.

Next steps

Find out more about our Agents and Access Points.

If you prefer to do your business from home or on your smart device, explore our self service options.

Read more news for Community.

Page last updated: 8 February 2018