Apply for your healthcare identifier and NASH PKI certificate

How to apply for your healthcare identifier and National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate.

About

To securely access patients’ My Health Records, you need a healthcare provider identifier and either:

  • a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate (for organisations), or
  • a Provider Digital Access (PRODA) account (for individuals).

There are different requirements for healthcare provider organisations, individual healthcare providers and supporting organisations.

Read more about My Health Record.

Healthcare provider organisations

To access My Health Record, your organisation needs a Healthcare Provider Identifier – Organisation (HPI-O). To get a HPI-O your organisation must:

  • provide healthcare related services
  • employ an individual healthcare provider who has registered in the HI Service
  • have employees in the roles of Responsible Officer (RO) and Organisation Maintenance Officer (OMO)

Make sure you read the HI Service User Guide. It tells you what you need to know about using the Service. 

There are two organisation types in the HI Service:

  • seed organisations – Australian entities that provide or control the delivery of health care services
  • network organisations – organisations that are part of a seed organisation’s structure, and provide health care services

Read the Organisation Type Classification Reference Guide to work out your organisation type.

How to apply

You’ll need to:

  • log on to HPOS – make sure you have a PRODA account to do so
  • select the Health Professional Online Services (HPOS) tile
  • select the ‘Register a Seed Organisation’ tile
  • use the online Application in HPOS to register a seed organisation in the HI Service

Once you’ve created a healthcare identifier, we’ll send a confirmation email to your HPOS mail account.

Once you've registered your seed organisation and have your healthcare identifier, you can go to HPOS to:

  • register network organisations
  • request Medicare PKI certificates to access patient individual healthcare identifiers
  • request NASH PKI certificates to access patient My Health Records

Read more about PKI.

Individual healthcare providers

To access My Health Records, you need a Healthcare Provider Identifier – Individual (HPI-I).

To get a HPI-I, you must provide healthcare and either be:

  • registered with AHPRA, or
  • a member of a professional association that has uniform national membership requirements

You will also need a PRODA account if you want to access the read-only My Health Record National Provider Portal. If you don’t have a PRODA account you can register for one.

If you are already registered with AHPRA

If you're registered with AHPRA, you already have a HPI-I. To confirm your HPI-I with AHPRA, go to ahpra.gov.au

If you are not registered with AHPRA

If you're not registered with AHPRA, apply for your HPI-I. Use the Application to register a Healthcare Provider form.

To remove, add or amend a HPI-I record in the HI Service, use the Application to amend a Healthcare Provider record form. You can also remove, add or amend an entry in the Healthcare Provider Directory.

Read the Provider Type Classification Reference Guide to work out the provider type.

You can also use the application to register an Individual Healthcare Provider form to:

  • include HI Service permissions for existing Medicare PKI certificates
  • create a Healthcare Provider Directory entry

Once you have your HPI-I and PRODA account, you can access the My Health Record National Provider Portal. You’ll be able to use it to view My Health Records but not change them.

To access the National Provider Portal you need your work organisation where you work to link your HPI-I to the organisation’s HPI-O.  Your OMO can make the link.

Read more about PRODA.

Contracted service providers and general supporting organisations

You can access My Health Record as:

  • a contracted service provider - an IT organisation that manages or communicates health information on behalf of healthcare providers, or
  • a general supporting organisation - an organisation that provides infrastructure and information for the My Health Record system

Contracted service providers

Use the Application to register a Contracted Service Provider organisation record form to:

  • apply for your registration number  
  • request a NASH PKI certificate

General supporting organisations

Use the Application to register a General Supporting Organisation form to:

  • apply for your registration number
  • request a NASH PKI certificate

Read more about PKI.

Page last updated: 6 August 2018