Apply for your healthcare identifier and NASH PKI certificate

How to apply for your healthcare identifier and National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate.

About

Medicare and National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificates are used to access My Health Record.

What you need depends if you’re applying as:

  • a representative of a healthcare provider organisation
  • an individual healthcare provider, or
  • a sole trader

Read more about the Healthcare Identifiers Service. Make sure you read the HI Service User Guide. It tells you what you need to know about using the HI Service.

Read more about NASH certificates.

Read more about the Australian Digital Health Agency’s My Health Record and how to set up access.

Healthcare provider organisations and sole traders

To use My Health Record, your organisation needs:

  • a Healthcare Provider Identifier – Organisation (HPI-O)
  • a NASH PKI certificate for Healthcare Organisations (if you are using conformant clinical software)

To apply for an HPI-O, your organisation needs to:

  • provide healthcare related services
  • employ an individual healthcare provider who has registered in the Healthcare Identifiers (HI) Service
  • have employees in the roles of Responsible Officer (RO) and Organisation Maintenance Officer (OMO)

An individual can act in more than one role. For example, a sole trader may have an individual healthcare provider who is also the RO and OMO of the organisation.

Make sure you read the HI Service User Guide. It tells you what you need to know about using the Service.

How to apply

To register as a seed organisation in the HI Service and with My Health Record, you need to:

  • log on to HPOS – you'll need a PRODA account to do this
  • select the ‘Register a Seed Organisation’ tile
  • use the online Application in HPOS to register a seed organisation in the HI Service and My Health Record

Once you’ve created a healthcare identifier, we’ll send a confirmation email to your HPOS mail account.

You can get your NASH PKI certificate for Healthcare Provider Organisations once your organisation is registered in the HI Service. You must download your Certificate in HPOS.

Request your NASH certificate online in HPOS.

In HPOS you can also:

  • register network organisations
  • request Medicare PKI certificates to access patient individual healthcare identifiers
  • request NASH PKI certificates to access patient My Health Records

Accessing My Health Record

After your organisation has an HPI-I, and has registered with My Health Record, individual healthcare providers can access patients’ My Health Records.

If individual healthcare providers access the My Health Record using conformant clinical software, your organisation needs a NASH PKI certificate for Healthcare Provider Organisations.

If individual healthcare providers access the My Health Record read-only National Provider Portal, they need a Provider Digital Access (PRODA) account. Read more about PRODA.

The OMO will need to create an authorisation link to each individual healthcare provider who will use the National Provider Portal.

Read more about creating Authorisation links for the My Health Record Provider Portal.

Read more about the Australian Digital Health Agency’s My Health Record and National Provider Portal.

Individual healthcare providers

To use My Health Record, you need:

  • a Healthcare Provider Identifier – Individual (HPI-I)

To be eligible to apply for your HPI-I, you need to provide healthcare and be:

  • registered with AHPRA, or
  • a member of a professional association that has uniform national membership requirements

If you're already registered with AHPRA

If you're registered with AHPRA, you already have an HPI-I. To confirm your HPI-I with AHPRA, go to ahpra.gov.au

If you're not registered with AHPRA

If you're not registered with AHPRA, apply for your HPI-I. Use the Application to register a Healthcare Provider form.

Read the Provider Type Classification Reference Guide to work out the provider type.

Accessing the My Health Record

The organisation you work at needs to register with My Health Record.

If you want to use:

  • the organisation’s clinical software to access My Health Record, you don’t need to do anything
  • the My Health Record National Provider Portal, you need a Provider Digital Access (PRODA) account. The organisation’s OMO will need to create a link to your HPI-I

Read more about:

Contracted service providers and general supporting organisations

You can access My Health Record as:

  • a contracted service provider - an IT organisation that manages or communicates health information on behalf of healthcare providers, or
  • a general supporting organisation - an organisation that provides infrastructure and information for the My Health Record system

Contracted service providers

Use the Application to register a Contracted Service Provider organisation record form to:

  • apply for your registration number
  • request a NASH PKI certificate

General supporting organisations

Use the Application to register a General Supporting Organisation form to:

  • apply for your registration number
  • request a NASH PKI certificate

Read more about PKI.

Page last updated: 24 September 2018