You can access more than 26 services using HPOS. All of the services and functions in HPOS are grouped on tiles on the home page. Use this overview to help you find a service or function.
Minimum browser requirements
Using the latest internet browser helps improve your security.
You will need one of the following versions at a minimum to use HPOS:
- Internet Explorer 9
- Mozilla Firefox 30
- Google Chrome 39
Other browsers may work, but as they have not been tested and are not supported they may not display correctly.
Navigations changes
There is a new log on page. The log on options have not changed.
The HPOS home page has changed. Services and functions on this page are now grouped on ‘tiles’ as follows:
- Messages
- Find a patient
- Items
- Claims
- Reports
- My programs
- My details
- Info
Services can be accessed by selecting the appropriate tile. The Menu icon makes the left hand menu slide out and provides an alternate way to navigate HPOS. To assist you we have an overview of the HPOS home page.
Name changes for some HPOS services
The most used services in HPOS are:
- patient verification
- MBS items online checker
- Easyclaim processing and payment reports
These services are still available however, they have new names and are accessed slightly differently.
Patient verification
This is now called Find a patient. It can be found by selecting the Find a patient title on the HPOS homepage.
MBS items online checker
This can be found by selecting the Items tile on the homepage, and then MBS items online checker.
Easyclaim (processing and payment)
This is now part of Medicare Bulk Bill Reports. It can be found by selecting Reports on the homepage.
Other changes
The Mail Centre has been renamed Messages.
The add new location function has been renamed Create a new provider location.
New icons
There are new icons these have following functions:
Top of the screen
menu
help
print this page
provide feedback on this page
make this page a favourite page for easy access
Symbols at the bottom of the screen
legal information
contact us/help information
privacy information