Managing provider numbers using HPOS

Manage existing provider numbers and apply for new provider numbers in HPOS.

Information to help you:

  • apply for a new provider number for a new location
  • manage existing provider number details, including updating your telephone, email and fax details for your locations

You can’t apply for your initial provider number using HPOS. You need to fill out a form.

Manage existing provider number details

You can use HPOS to view and edit your provider number details. You can close and re-open locations. You must use your Provider Digital Access (PRODA) account to access provider number details using HPOS.

When re-opening a location you need to include your organisation’s details. You have to complete this field to continue to re-open the Medicare provider number for that location.

To re-open a provider number:

  • select My details
  • select My provider numbers
  • select My provider number details
  • edit or add your email address, phone number, fax number or organisation’s details
  • enter an end date to close locations and select Re-open to re-open closed locations
  • select Submit when details are correct

Create a new provider location number

You must have a provider number for each location where you work.

When you apply for a new provider number in HPOS, it issues and shows you the number immediately. It also sends a copy of the number to your HPOS Messages.

You’ll be able to see your new provider number as soon as it’s issued. We recommend you wait 2 business days before you submit claims with the new number.

When creating an additional provider number you’ll need to provide your organisation’s details. You have to complete this field to continue to create a new Medicare provider number.

To create a new provider number:

  • select My details
  • select My provider numbers
  • select Create a new provider location
  • read the privacy note
  • select Next to provide address details
  • select Next to provide contact details
  • select Next to provide your organisation’s details
  • select Next to provide banking details
  • select the acknowledgement checkbox
  • select Submit location to complete

Note: If someone creates a new location on behalf of a provider, the banking details will be pending. The provider will need to access My banking details in HPOS to approve the new banking details.

Page last updated: 10 September 2018