Private Health Insurers’ functionsand contact details

The functions and contact details for private health insurer using ECLIPSE.

Private health insurer functions

Private Health Insurer OPV OPV OPV PVF OPV PVM EPV PVM IMC AG IMC SC IMC PC IMC MB IMC TW ERA Medical OEC ECF OEC OEC IHC ERA Hospital OVS AG OVS SC OVS PC OVS MB
ACA Health Benefits Fund Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Allianz Global Assistance No Yes No No No No No No No Yes Yes Yes Yes No Yes Yes Yes Yes
Australian Health Management Group Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Australian Unity Health Limited Yes Yes No No Yes Yes Yes Yes Yes Yes No No Yes Yes No No No No
BUPA Australia Yes Yes No No Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes No No Yes
CBHS Corporate Health Fund Pty Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes No No Yes Yes No No No No
CBHS Health Fund Ltd Yes Yes No No Yes Yes Yes Yes Yes Yes No No Yes Yes No No No No
CDH Benefits Fund Limited Yes Yes Yes No Yes Yes Yes Yes Yes No Yes Yes Yes No No No No No
CUA Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Defence Health Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Emergency Services Health Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Frank Health Insurance Yes Yes Yes No Yes Yes No Yes Yes Yes Yes Yes Yes Yes No No No No
GMHBA Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Grand United Corporate Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes No No No No
HCF of Australia Yes Yes No No Yes Yes Yes Yes Yes Yes Yes No Yes Yes No No No No
Health.com.au Pty Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Health Care Insurance Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Health Insurance Fund of Australia Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Health Partners Yes Yes Yes No Yes Yes Yes Yes Yes Yes No No Yes No No No No No
Hospital Benefits Fund of WA Yes Yes No No Yes No Yes Yes Yes Yes Yes No Yes Yes No No No No
Latrobe Health Services Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Lysaght Peoplecare Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Medibank Private Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes
Mildura District Hospital Fund Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
MO Health PTY LTD Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes Yes No No No No
Navy Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
NIB Health Fund Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Nurses and Midwives Health Pty Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
One Medifund Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Phoenix Health Fund Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Police Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Queensland Country Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Queensland Teachers Union Health Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Railway & Transport Health Fund Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
RACT Health Insurance Yes Yes Yes No Yes Yes No Yes Yes Yes Yes Yes Yes Yes No No No No
Reserve Bank Health Society Ltd Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
St Luke’s Health Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No
Teachers Federation Health Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
The Doctors’ Health Fund Limited Yes Yes Yes No Yes Yes Yes Yes Yes Yes No No Yes Yes No No No No
Transport Health Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No
Westfund Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No

Contact details for private health insurers who use ECLIPSE

Health fund name Fund Brand ID Location ID Contact
ACA Health Benefits Fund ACA HSL00299 Jody Burgoyne

Email: info@acahealth.com.au
Locked Bag 2014
WAHROONGA NSW 2076
Phone: 1300 368 390

Fax: 02 8072 3932
AGA Allianz Global Assistance AGA HSL00211 Covered under the Peoplecare banner
ANZ Health Insurance ANZ BUP00001 Covered under the BUPA Australia banner
Australian Health Management Group Limited AHM WHI02105 Claims Support

Email:info@ahm.com.au
Locked Bag 4
WETHERILL PARK NSW 2164
Phone: 134 246

Fax: 1300 329 246
Australian Pensioners Insurance Agency (APIA) NIB   Covered under the NIB banner
Australian Unity Health Limited AUH WHI03108 Member Provider Services

Email: providerservices@australianunity.com.au
Level 4/114 Albert Road
SOUTH MELBOURNE VIC 3205
Phone: 1800 035 360

IHC
Hospital Claims Email: Eclipsehospclms@australianunity.com.au
Budget Direct BUD HSL00396 Covered under GMHBA banner
BUPA Australia BUP BUP00001 Chryss Bryce

Email: chryss.bryce@bupa.com.au

Phone: 08 8100 6730

Phone: 1300 367 877
CBHS Corporate Health Fund Pty Ltd CBC CBC00001 Julie McKinnon

Email: access@cbhscorp.com.au
Level 5 79 George Street
PARRAMATTA NSW 2150
Phone: 02 9843 7624

Fax: 02 9843 7676
CBHS Health Fund Ltd CBH CBH00001 Julie McKinnon

Email: access@cbhs.com.au
Locked Bag 5014
PARRAMATTA NSW 2124
Phone: 02 9843 7624

Fax: 02 9843 7676
CDH Benefits Fund Limited CDH HSL00296 Christine Downie

Email: enquiries@cdhbf.com.au

Phone: 02 9843 7694
Fax: 02 4991 2155
CUA Health Limited CHF HSL00410 Karen Coventry

Email: cuahealth@cua.com.au

Phone: 1300 499 260
Fax: 1300 797 066
Defence Health Ltd DHF HSL00303 Hospital/Medical Team

Email: hosmedclaims@defencehealth.com.au

Phone: 1800 656 329

Fax: 1800 241 581
Emergency Services Health Pty Ltd ESH HSL00590 Customer Service Team Leader

Email: providerenquiries@eshealth.com.au
Reply Paid 84966
Halifax St
ADELAIDE SA 5000
Phone: 1300 057 054
FIT Health Insurance GMH HSL00396 Covered under GMHBA banner
Frank Health Insurance (FHI) GMH HSL00396 Covered under GMHBA banner
GMHBA Limited GMH HSL00396 GMHBA Provider Line

Email: providers@gmhba.com.au
PO Box 761
GEELONG VIC 3220
Phone: 1300 301 437

Fax: 03 5221 4582
Grand United Corporate Health Limited FAI WHI00351 WHI02117 Jasmine Nguyen

Email: jnguyen@guhealth.com.au
GPO Box 2988
MELBOURNE VIC 8060
Phone: 03 4914 1802
HBA HBA BUP00001 Covered under the BUPA Australia banner
HCF of Australia Limited HCF WHI02301 Joseph Elias

Email: jelias@hcf.com.au

Phone: 02 9290 0246

Fax: 02 9262 5889
Health Care Insurance Limited (HCI) HCI HSL00702 Jamie Gillam

Email: enquiries@hciltd.com.au

Phone: 1800 804 950

Fax: 03 6432 1160
Health Insurance Fund of WA HIF HSL00698 Glen Adshead

Email: info@hif.com.au

Phone: 1300 134 060

Fax: 08 9328 3345
Health Partners SPS CBH00200 Melissa Wing
Email: Melissa.wing@healthpartners.com.au
Phone: 08 8236 4594
Fax: 08 8113 2281

Veronica Maidment
Email: veronicam@healthpartners.com.au
Phone: 08 8236 4555
Fax: 08 8227 2488
L2 101 Pirie Street
ADELAIDE SA 5000
Health.com.au Pty Ltd (HEA) HEA HSL00395 Joanne Cooper

Email: joanne.cooper@health.com.au
 
10/71 Victoria Crescent
ABBOTSFORD VIC 3067
Phone: 0406 639 463
Hospital Benefits Fund of WA HBF HBF00002 Lesley Bremner Bell
Email: Lesley.BremnerBell@hbf.com.au
Phone: 08 9265 6474
0488 900 802

Alex Pearson
Email: alex.pearson@hbf.com.au
Phone: 08 9265 8863
Latrobe Health Services Limited LHS HSL00397 Sue Latham
Email: info@lhs.com.au
Phone: 1300 362 155
Fax: 03 5128 9289

Debbie Cook
Email: deb@lhs.com.au
Phone: 1300 362 155
Fax: 03 5128 9230
MBF MBF BUP00001 Covered under the BUPA Australia banner
MBF Alliances SGI BUP00001 Covered under the BUPA Australia banner
Medibank Private MPL MPI00007 Medibank Private Medical Enquiry Line

Email: Eclipse@medibank.com.au

Phone: 1300 130 460
Mildura District Hospital Fund Limited MDH HSL00398 Marissa Featherston
Email: eclipse@mildurahealthfund.com.au
Phone: 03 5023 0269
Fax: 03 5023 7732

Katherine Rodger
Email: simpbilling@mildurahealthfund.com.au
MO Health Pty Ltd MYO HSL00325 Trinh Tran

Email: claims@myown.com.au
PO Box 7302
MELBOURNE VIC 3004
Phone: 1300 300 338
Mutual Community MCL BUP00001 Covered under the BUPA Australia banner
Navy Health Limited NHB HSL00315 Navy Health Claims

Email: claims@navyhealth.com.au
PO Box 601
BOX HILL VIC 3128
Phone: 1300 306 289

Fax: 03 9880 7939
NIB Health Fund Limited NIB WHI02114 NIB IT Service Desk

Email: eclipsetechsupport@nib.com.au

Phone: 02 4914 1665

Fax: 02 4925 2057
Nurses and Midwives Health Pty Ltd NMW HSL00225 Simon Rowney

Email: servicedesk@nmhealth.com.au

Phone: 1300 344 000
Onemedifund OMF HSL00295 Helen Stewart

Email: info@onemedifund.com.au
 
Locked Bag 25
WOLLONGONG NSW 2500
Phone: 1800 148 626

Fax: 1300 673 406
Peoplecare Health Limited LHM HSL00211 Helen Stewart

Email: info@peoplecare.com.au
Locked Bag 33
WOLLONGONG NSW 2500
Phone: 1800 808 690
Phoenix Health Fund Ltd. PHF HSL00220 Cory Herbert

Email: claims@phoenixhealthfund.com.au
PO Box 156
NEWCASTLE NSW 2304
Phone: 1800 028 817

Fax: 02 4968 2229
Police Health Limited POL HSL00599 Customer Service Team Leader

Email: providerenquiries@policehealth.com.au
PO Box 6111
ADELAIDE SA 5000
Phone: 08 8112 7000
Queensland Country Health Limited QCH HSL00409 System Support Officer

Email: qchadmin@qccu.com.au

Phone: 07 4750 3257

Fax: 07 4725 7377
Queensland Teacher's Union Health Fund QTU HSL00499 Pat Newsome

Email: Informationservices@tuh.com.au
GPO Box 265
FORTITUDE VALLEY QLD 4006
Phone: 07 3259 5338
Fax: 07 3259 3239

Dave Wallace

Phone: 07 3259 5328
RACT Health Insurance RAC HSL00396 Covered under GMHBA banner
Reserve Bank Health Society Ltd RBH HSL00218 Helen Stewart

Email: info@myrbhs.com.au
Locked Bag 23
WOLLONGONG NSW 2500
Phone: 1800 027 299

Fax: 1300 309 704
RT Health Fund RTH CBH00300 Shadhana Prassad

Email: help@rthealthfund.com.au
PO Box 545
STRAWBERRY HILLS NSW 2012
Phone: 1300 886 123

Fax: 1300 887 123
St. Luke’s Health SLM HSL00799 Claims Department

Email: general@stlukes.com.au

Phone: 1300 651 988

Fax: 03 6334 0711
Teachers Federation Health Limited TFH HSL00216 Simon Rowney

Email: servicedesk@teachershealth.com.au

Phone: 1300 728 188

Fax: 1300 728 388
The Doctors’ Health Fund Limited AMA HSL00224 Nona Bare

Email: systems@doctorshealthfund.com.au

Phone: 1800 226 126

Fax: 02 9260 9958
Transport Health TFS HSL00321 Shadhana Prassad

Email: enquiries@transporthealth.com.au
Email: ShadhanaP@rthealthfund.com.au

Phone: 1300 886 123

Fax: 1300 887 123
Westfund WFD CBH00400 Glenda Winterbottom

Email: medicalbenefits@westfund.com.au
PO Box 235
LITHGOW NSW 2790
Phone: 02 6352 0749

Fax: 02 6351 2050

Legend

ECLIPSE claiming products available

  • OPV - Online Patient Verification
    • PVF - Patient Verification Fund
    • PVM - Patient Verification Medicare
  • EPV - Enterprise Patient Verification
  • IMC - In-Patient Medical Claim
    • AG - Agreements
    • SC - Schemes
    • PC - Patient Claim
    • MB - Medicare Benefit
    • TW - Two-Way
  • ERA Medical - Electronic Remittance Advice (Medical)
  • OEC - Online Eligibility Check
    • ECF - Eligibility Check Fund
    • ECO - Eligibility Check Overseas
  • IHC - In-Hospital Claim
  • ERA Hospital - Electronic Remittance Advice (Hospital)
  • OVS - Overseas Claim
    • AG - Agreements
    • SC - Schemes
    • PC - Patient Claim
    • MB - Medicare Benefit

Page last updated: 12 February 2019