Public Key Infrastructure (PKI) supporting documents, tools and software

How to store and manage Public Key Infrastructure (PKI) certificates.

From January 2017, new web browser updates affect how you use our PKI individual certificates to access HPOS. Read more about SHA 1 and SHA 2.

How to install your PKI individual certificate

A PKI individual certificate gives you access to online services such as Authorised Medical Personnel accessing the Australian Organ Donor Register.

Computer requirements

You can install a PKI individual certificate on a Macintosh or Windows computer.

You need full administrator access on a Windows computer to install a PKI individual certificate. Contact your system administrator if you need help.

Personal Identification Code

To start using your PKI individual certificate, you need a Personal Identification Code (PIC). The PIC is a password to set up and use your certificate.

We’ll send an installation CD and PIC to you separately. The CD is software compatible with all individual certificates we’ve issued since 2012.

Store the CD and PIC in a secure place. You’ll need them if you accidentally lock your certificate.

Installation steps

  • Install the software on the CD sent with your PKI certificate. You’ll need to install the software on each computer you use
  • If you’re using a Mac and have installed the Token Administration Utility before, you need to uninstall the Token Administration Utility software before installing new software. You can find the Uninstaller on the CD, in the MAC folder

How to install your PKI site certificate

To install your PKI site certificate for accessing HPOS, follow the instructions in the readme.html file on the site certificate CD.

Healthcare Identifiers

Your PKI site certificate lets you access:

  • healthcare identifiers
  • contact details of other organisations using patient administration systems, and
  • practice management software or HPOS

Each practice management software has its own method for updating a PKI certificate. Contact your software vendor for further advice and help updating your PKI certificate.

Managing your PKI certificate

From time to time we make updates which means you’ll need to update your certificate.

Do this manually when we tell you it needs to be done.

Before you start

  1. Contact your software vendor to check if they have a specific process you need to follow
  2. Make sure you close the certificate software on your computer before you start manually loading your certificate
  3. Contact your IT support area to identify which of your computers hosts your software. It may be your local computer or a central server

About Certificate Manager

PKI Certificate Manager (Certificate Manager) lets you claim Medicare benefits online and use patient verification. It’s not used for browser access.

PKI Certificate Manager is a solution for storing and managing certificates. It gives you the tools to replace or update certificates. The PKI Certificate Manager is being phased out as it supports 32 bit machines only. Your software may have moved to using the 64 bit compatible Java Key Store (file ending in .JKS). Always check with your vendor before updating certificate stores that your third party software accesses.

Supported operating systems are:

  • Microsoft Windows 10, 8 and 7
  • Mac 10.12 – Sierra
  • Mac 10.11 – El Capitan
  • Mac 10.10 – Yosemite
  • Mac 10.9 – Mavericks
  • Mac 10.8 – Mountain Lion
  • Mac 10.7 – Lion
  • MacOS X 10.6 and later versions
  • MacOS X 10.5 and MacOS X 10.4

Download the PKI Certificate Manager Installer. It contains the installation for both Mac and Windows computers.

Page last updated: 5 July 2018