We’ll suspend your access to HPOS after 6 months of inactivity. Inactivity is when you haven’t logged on or used any HPOS services.
Your access will be active as long as you perform at least 1 task every 6 months. Tasks performed by a delegate on behalf of a provider will keep the provider’s access to HPOS active.
If you’ve entered your email address in HPOS, you’ll get a notification to this email address:
- after 3 months of inactivity letting you know that we’ll suspend your access in 3 months
- after 6 months of inactivity letting you know that we’ve suspended your access.
If your access is suspended, a message will appear when you log on to HPOS. You can reactivate your access by following the on-screen instructions.
You will be required to agree to the terms and conditions to continue.