News for Aged care providers


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News list

Tell your patients about a Medicare scam

3 December 2018

There’s a new email scam pretending to be from Medicare. The message is telling people they’re owed a rebate of over $200.

Supporting people affected by family and domestic violence

22 November 2018

White Ribbon Day is a good chance to let your patients to know they can reach out for support.

New Medicare digital claiming education for health professionals

6 November 2018

Refresh your knowledge with our new Medicare digital claiming eLearning program.

Take a break and learn about the Aged Care payment process

30 October 2018

Watch our video and learn more about our payment process.

How to find unspent amounts on Home Care payment statements

8 October 2018

You’ll find unspent Home Care amounts in different places on your payment statement depending on the period they’re for.

Tips to help you comply with laws as a home care provider

5 October 2018

Consumers can choose their home care provider. As a home care provider, you must comply with Australian Consumer Law.

Do you know the process for Transition Care claims?

3 October 2018

Contact us to submit Transition Care claims or if you have any questions.

Changes to the Aged Care payment run schedule for Labour Day

28 September 2018

Due to the Labour Day public holiday on 1 October 2018, we’ve changed the Aged Care payment run schedule.

Aged care providers - were completing the September quarterly review

17 September 2018

The quarterly review sets fees from 20 September 2018, based on a care recipient’s means.

Having trouble with Aged Care Online Services?

5 September 2018

You may have trouble getting on to the Aged Care Online Services at the beginning of the month.

Aged care providers - we’re completing the July quarterly review

20 July 2018

The quarterly review sets fees from 1 July 2018, based on a care recipient’s means.

My Health Record puts your patients’ health in their hands

18 July 2018

By late 2018, everyone with a Medicare or Department of Veterans’ Affairs card will have a My Health Record, unless they opt out.

Do you know about the Aged Care Online Claiming system status page?

4 June 2018

You can check the availability of a range of services on Aged Care Online Claiming using the system status page.


Help for care recipients having financial hardship

9 May 2018

Care recipients can apply for financial hardship assistance if they experience financial difficulties.

Aged care providers – need to know more about annual and lifetime caps?

3 May 2018

There are annual and lifetime caps for care recipients who entered care on or after 1 July 2014.

We’ve updated the ACFI on Aged Care Online Claiming

16 April 2018

The changes mean the Aged Care Funding Instrument (ACFI) reflects the legislated form approved by the Department of Health.

All aged care recipients can now give access to financial details

5 April 2018

New and existing care recipients can make their income and asset details available to their service provider.

Aged care providers – change of dates for March quarterly review

28 March 2018

The quarterly review for home care is planned to run on 7 and 8 April.

Do your aged care recipients know about respite care days?

9 March 2018

Care recipients can get up to 63 days of residential respite care each financial year.

Do you have an aged care enquiry?

9 March 2018

Use this list to find out who to contact if you need aged care information.

New aged care recipients can now give access to financial details

9 January 2018

We’re trialling a process where new care recipients can give their service provider access to their income and assets details.

Aged Care claim forms with missing or incorrect information

4 December 2017

If your claim forms have missing or incorrect details we’ll return them to you to fix.

Do you know someone who wants to find out more about aged care?

22 November 2017

There’s a lot of information online to help make choices about aged care.

Payment update for the Supported Resident Ratio

17 November 2017

You should see changes to the supported resident ratio payment in your next claim.

Talking to us about means testing for care recipients

13 November 2017

Due to privacy and other reasons we can only talk to a care recipient or their nominee about their income and assets.