News for Aged care providers


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News list

Do your aged care recipients know about respite care days?

9 March 2018

Care recipients can get up to 63 days of residential respite care each financial year.

Do you have an aged care enquiry?

9 March 2018

Use this list to find out who to contact if you need aged care information.

Aged care providers - we’re completing the March quarterly review

6 March 2018

The quarterly review sets fees from 20 March 2018, based on a care recipient’s means.

Changes to aged care payment times for Easter and Anzac Day

1 March 2018

Due to the Easter and Anzac Day public holidays, the payment run schedule has changed.

New aged care recipients can now give access to financial details

9 January 2018

We’re trialling a process where new care recipients can give their service provider access to their income and assets details.

Aged Care claim forms with missing or incorrect information

4 December 2017

If your claim forms have missing or incorrect details we’ll return them to you to fix.

Do you know someone who wants to find out more about aged care?

22 November 2017

There’s a lot of information online to help make choices about aged care.

Payment update for the Supported Resident Ratio

17 November 2017

You should see changes to the supported resident ratio payment in your next claim.

Talking to us about means testing for care recipients

13 November 2017

Due to privacy and other reasons we can only talk to a care recipient or their nominee about their income and assets.

Income testing for Home Care Packages

26 September 2017

Department of Veterans’ Affairs (DVA) clients provide income and asset information to DVA – not to us.

Register now for online claiming for home care providers

25 September 2017

Aged Care Online Services is a fast and secure way for you to submit events and directly claim aged care payments.

Things to consider with over occupancy in home care changes

7 September 2017

You still need to take over occupancy into account if you adjust claims for home care recipients made before 27 February 2017.

Having trouble printing your Home Care Payment Statement?

7 September 2017

You can print your home care payment statement online using Aged Care Online Services (ACOS).

The provider transaction report is no longer available

10 August 2017

The provider transaction report was stopped in December 2016.

How to read your Residential Care Payment Statement

8 August 2017

After we’ve processed your monthly claim we’ll provide a statement to show how we worked out your payment.