It’s important you let us know when things change, so we’ve provided many ways for you to update events.
You can do updates online, by phone or email or by using a paper form.
If you have access to our online systems you can make changes for residential services using Aged Care Online Claiming (ACOC) and for homecare services using Aged Care Online Services (ACOS). Events updated through ACOC are processed overnight, and ACOS updates are processed in real time.
If it’s a simple update you can contact us by phone. Phone call updates are completed on the spot.
If you need to provide evidence with the update, it’s better to email us.
We process email and paper forms as we receive them so it may take up to 28 day for the update to be done.
Once approved, the event is paid as part of the claim for the month the event was in effect – the ‘effective date’. If the update was for a month that has already been claimed, it will be paid as a retrospective payment in the next claim.
Read more about:
Forms you might use often include:
- Entry - Aged Care Entry Record form (AC021)
- Oxygen/Enteral - Application for the Oxygen or Enteral Feeding Supplement form (AC011)
- Care Level Transfer - Aged Care home care packages transfer level of care for Aged Care recipients form (AC013)
- Dementia - Aged Care Application for the Dementia and Cognition Supplement in Home Care form (AC014)