Changes to delegates and access in HPOS

4 December 2018

To help keep HPOS safe, we’ve made changes to delegations and access to HPOS.

To keep you safe when using HPOS services, we’ve made it easier to manage your delegations and we’ll now suspend users that don’t access the system. 

Changes to delegations

From 1 December 2018, delegations in HPOS will automatically expire after a 12-month period. After the 12-month period, providers will need to renew their delegates’ access or the delegate will need to request delegate access.

To help with this change:

  • administrative staff can now submit a request for delegation access or renewal to a provider for their approval
  • a delegation period can be set for any specified time limit up to a maximum of 12 months.

Suspended access to HPOS

All HPOS users will now have their access to HPOS suspended after 6 months of inactivity. The first suspensions will begin on 1 March 2019, meaning that if you haven’t accessed HPOS since September, your access will be suspended.

To keep your access active, log on to HPOS and access your services at least once every 6 months. If you’re a delegate, your activity also keeps your provider’s access active.

If your access is suspended, you can reactivate it by logging on to HPOS and selecting Reactivate Access to HPOS. This will come up when you try to log on.

Next steps

Page last updated: 4 December 2018