We and the Department of Health look after different parts of the Hearing Services Program.
It’s handy to know who to contact about the Hearing Services Program.
Email the Department of Human Services Helpdesk or call 08 8274 9370 for help with:
- eClaiming access
- password resets
- duplicate statements
Email the Department of Health Helpdesk or call 1800 500 726 for help with:
- client eligibility, including National Disability Insurance Scheme (NDIS)
- Hearing Services Online portal access
- access to services or devices on the Program
- movement of clients between hearing contractors
- client or hearing contractor complaints