You may have trouble getting on to the Aged Care Online Services at the beginning of the month.
At the beginning of the month, lots of aged care staff try to log in to submit claims. When too many people log in at the same time, the system can be slow or time out. If this happens, log out and in again, or try later.
If you forget your username or password for Aged Care Online Services, call the Aged Care enquiry line. Select option 2 and we’ll give you a temporary password. You can reset your password after you log on for the first time using your temporary password.