Care recipients can apply for financial hardship assistance if they experience financial difficulties.
If we grant your care recipient financial hardship assistance, we’ll pay you a hardship supplement on their behalf.
The care recipient will be responsible for paying any fees that remain.
To apply for financial hardship assistance, the care recipient needs to fill out one of these forms:
- Financial hardship assistance for Home Care and Residential Respite Care
- Financial hardship assistance for Residential Aged Care
They’ll also need to send us documents showing their:
- aged care costs
- essential expenses, and
- unrealisable assets, if applicable
You’ll start getting the hardship supplement once we’ve processed and approved the claim for the month hardship assistance was granted.
For example, if we approve financial hardship assistance for a care recipient in June, with a start date in May, you’ll see the payment as an adjustment on your June payment statement.
- Read more about the Hardship supplement for aged care providers
- Read more News for aged care providers
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