Help your patients get their benefits from Medicare

27 February 2019

If we don’t have your patient's bank details, we can’t pay their Medicare benefits.

The quickest and easiest way for your patients to get their Medicare benefits is if you lodge their claim at your practice.

If your patient has provided their bank account details, we pay their benefit direct to their account.

If your patient hasn’t registered their bank details with us, that’s okay. Just tell them they need to give us their banking details. It's easy to do this online with their Medicare online account, or with the Express Plus Medicare mobile app.

We’ll hold their benefits and automatically pay them as soon as we have their bank account details.

We’re writing to customers who we’re holding benefits for to ask them to register their bank details.

Next steps

You can remind your patients to register their details with:

It’s easy to update bank details, they need to sign in and provide:

  • BSB
  • account number
  • account name.

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Page last updated: 16 May 2019