It pays for your customers to register their bank details with Medicare

19 September 2017

Help your customers get their Medicare benefit by reminding them to register or update their bank account details with Medicare.

We only pay Medicare benefits into registered Australian bank accounts.

You can submit a Medicare claim on behalf of the claimant, i.e. the person who paid for the service. For example, a parent is the claimant who paid for a service for their child, the patient.

We’ll pay their Medicare benefit into their registered bank account, usually the next day. This is the fastest and most convenient way for your customers to get their Medicare benefit.

Customers can register or update their bank details at any time, when and where it suits them.

If your customers haven’t registered their bank details with us, they could be missing out on their Medicare benefit. Instead of sending a cheque we’ll send a letter saying that we owe them money and how they can get their Medicare benefit.

You and your staff can still lodge patient claims online, even if your customer doesn’t have their bank details registered with us.

When lodging claims electronically on behalf of your customers, please make sure the person who paid for the service is selected as the claimant.

We’ll continue to issue Pay Doctor via Claimant (PDVC) cheques.

Next steps

Encourage your patients to register or update their bank account details with Medicare using:

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Page last updated: 20 September 2017