Things to consider with over occupancy in home care changes

7 September 2017

You still need to take over occupancy into account if you adjust claims for home care recipients made before 27 February 2017.

The Increasing Choice changes in Home Care that started on 27 February 2017 mean you no longer have an ‘occupancy rate’ – the number of places you had for home care recipients.

However, claims made before 27 February 2017 are ‘grandfathered’ so the occupancy rate still applies.

If you have more care recipients than places assigned you’re considered to be over occupied for that period. That means we’ll be unable to adjust the payment based on your claim.

If you’ve made adjustments to claims made before 27 February 2017 and think you might be affected please contact us.

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Page last updated: 7 September 2017