Home Care Package means assessment

We collect financial details of care recipients to complete a Home Care Package means assessment. We work out how much a care recipient pays for their care services.

Your clients can now complete their aged care means assessments using a digital form. Please tell your clients to fill out the Aged Care Calculation of your cost of care form online and print, sign and send it.

We use the Aged Care Calculation of your cost of care (SA486) form to collect details about the care recipient's income and financial assets. We can also work out how much you get, as an aged care provider, to provide aged care services.

Starting home care

When the care recipient starts care, you need to enter their details into the online Aged Care Entry Record. This is for means assessment data matching.

We’ll send you the fee notification letter for your care recipient if an assessment was completed.

Care recipients don’t have to do an income and assets assessment. This means they’ll pay:

  • the maximum basic daily fee
  • the maximum means tested care fee
  • accommodation costs subject to annual and lifetime caps.

People who get an income support payment

Home care recipients don't need to complete an assessment if they get support payments, such as:

We have enough details about their income to do the assessment for them.

Who should do the assessment

Home care recipients should complete an Aged Care Calculation of your cost of care (SA486) form if they are:

The assessment form helps us to work out how much the care recipient will pay for their aged care services. People can complete the means assessment up to 120 days before they start a Home Care Package.

Incomplete assessment

We call the care recipient or their nominee if they submit an incomplete assessment. We’ll write to the care recipient if we can’t contact them over the phone.

Assessments not submitted

If the care recipient hasn’t sent a request for an assessment we send a reminder. They must submit a completed means assessment form after they get the reminder.

If they don’t, they’ll pay the maximum cost for their care and the agreed accommodation price. We’ll send you and your care recipient letters with this advice.

Assessment outcome

We send an assessment outcome letter. It shows the fees a care recipient needs to pay.

The initial fee advice is valid for 120 days unless they tell us of a change in their circumstances.

Sometimes the fee advice isn’t what the care recipient expected. This is because sometimes we or the DVA hold further details about the care recipient.

Page last updated: 11 July 2019

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