Support in developing your product

We can support you in developing your product.

HI Vendor Operations Team

The HI Vendor Operations Team can help you to understand HI Service business processes, including B2B web services and using the HI Service licensed material.

The HI Vendor Operations Team is responsible for giving you access to the HI Service once you have completed both the NOC and CCA testing requirements.

Online Technical Support (OTS)

The Online Technical Support (OTS) team can help you develop products for the department's health professional online businesses.

Feedback about the HI licensed material

If you wish to give feedback about the HI licensed material website or the HI licensed material, email the HI Vendor Operations Team with your comments. Your feedback is important to us and will help improve the quality of our services.

Support for your customers

Your customers can contact the HI Service Operations Team if they have any questions about accessing the HI Service and using healthcare identifiers.

eHealth support

Go to the My Health Record website for information about the My Health Record system.

The Australian Digital Health Agency (ADHA) provides software vendors with information and support for compliance, conformance and accreditation (CCA) testing and other eHealth information.

Email Digital Health for eHealth support.

Page last updated: 22 February 2019

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