Hearing Services Program

This program helps with the cost of hearing services, assessments and devices.

About

Contracted hearing service providers may claim payments for providing hearing products and services to eligible people who have a voucher from the Department of Health (Health).

Health manages the program and we manage electronic claims and payments.

How to become a contracted service provider

Hearing service providers can apply through Health’s accreditation process. You can find application forms and details of the process on the Hearing Services Program website.

Claiming

You can claim for providing the following:

  • hearing assessments
  • hearing devices, including fitting a device
  • maintaining and repairing hearing devices.

You can claim online using the Hearing Services eClaiming System, which is hosted on Health Professionals Online Services (HPOS). Read more about accessing Hearing Services eClaiming system using HPOS.

We’ll deposit payments to your nominated bank account within two business days after you upload a successful claim.  Some payments may not appear in your bank account straight away. Please check with your bank first if you don’t see your payment.

Help with claiming

Call or email the Hearing Services eClaiming Helpdesk for help with:

  • access
  • password resets
  • duplicate statements.

More information

Visit the Hearing Services Program website.

Call or email the Hearing Services eClaiming Helpdesk.

Related payments and services

Page last updated: 22 October 2018