Health Professional Online Services (HPOS) is a fast and secure way for health professionals and administrators to do business with us.

From 1 December 2018, delegations will automatically expire after a 12-month period and providers will need to renew them. Delegates can now request renewal. Read more about changes to delegates and access in HPOS.
We’ll suspend your HPOS access after 6 months of inactivity. This helps keep HPOS secure. If your access is suspended, log on to HPOS and select Reactivate Access to HPOS. Read more about changes to delegates and access in HPOS.

Health professionals changing from Public Key Infrastructure (PKI) to PRODA need to reset their delegations and favourites in HPOS.

Practice Incentives Program (PIP) and Practice Nurse Incentive Program (PNIP) practices need to update their new PRODA Registration Authority (RA) number with us by contacting our Incentives Programs team.

A new form upload function is now available in HPOS, you can submit some forms to us online. Read more about form upload in HPOS.

Log on

Choose the log on button that links to the service you need.

Access HPOS and Digital Health Services with PRODA or PKI

PRODA

PRODA is replacing individual Medicare Public Key Infrastructure (PKI) certificates. PRODA is not yet a replacement for organisation PKI site certificates.

Don’t have a PRODA account yet?  Read more about PRODA and register with us.

PKI Certificates

Access other online services

AIR log on only

Hearing Services eClaiming log on only

How to log on using PRODA

Find out how to log on to HPOS using PRODA

Read more about logging on to HPOS using PRODA

How to log on using a PKI site certificate

Find out how to log on to HPOS using a PKI site certificate

Read more about logging on to HPOS using a PKI site certificate

Interface and navigation

You can access more than 26 services using HPOS. All of the services and functions in HPOS are grouped on tiles on the home page. Use this overview to help you find a service or function.

Read more about HPOS interface and navigation

Suspended access

We’ll suspend your access to HPOS after 6 months of inactivity. Inactivity is when you haven’t logged on or used any HPOS services.

Read more about suspended access

Additional help

For support and more information about HPOS.

Read more about additional help

Register

New users need a Provider Digital Access (PRODA) account

PRODA is an online authentication system used to securely access government online services. Once you have a PRODA account, you can access HPOS with your username, password and access code.

Read more about PRODA accounts

Requesting access to the Australian Immunisation Register (AIR)

You must request access to the AIR website before you can access AIR services.

Read more about requesting access

Services

Services available in HPOS

You can access more than 26 services, payments and programs using HPOS.

Read more about services available in HPOS

Accessing Medicare Easyclaim reports

A guide to using HPOS to generate bulk bill processing and payment reports for Medicare Easyclaim.

Read more about accessing Medicare Easyclaim reports using HPOS

Accessing AIR

You can use the AIR through HPOS to record immunisation details, view and print immunisation histories, request reports, and update provider contact details.

Read more about accessing the AIR using HPOS

Accessing CDBS information

A guide to help health professionals use HPOS to check patient eligibility and cap balances and generate bulk bill reports for Child Dental Benefits Schedule (CDBS).

Read more about accessing CDBS information using HPOS

Find a patient

A guide to using HPOS to verify patient Medicare details.

Read more about find a patient using HPOS

Accessing Prescription Shopping Information Service

A guide to help prescribers use HPOS to access a report listing medicines supplied to your patient in the last 3 months.

Read more about accessing prescription shopping information service in HPOS

Track scaling and exemption details

A guide to help overseas trained doctors track their scaling details and view location 19AB exemption details in HPOS.

Read more about track scaling and exemption details in HPOS

Completing Centrelink forms

A guide to help health professionals complete and submit medical forms in HPOS to update your patient's Centrelink record.

Read more about completing Centrelink forms using HPOS

Accessing the National Bowel Cancer Screening Program

A guide to help GPs submit the GP Assessment Report form as part of the National Bowel Cancer Screening Program (NBCSP) using HPOS.

Read more about accessing the NBCSP in HPOS

Accessing Hearing Services eClaiming system

A guide to help contracted service providers access and submit Hearing Services Program electronic claims using the Hearing Services eClaiming system.

Read more about accessing Hearing Services eClaiming system using HPOS

Accessing the Midwife Professional Indemnity Scheme

A guide to help health professionals create, submit and review claims for the Midwife Professional Indemnity Scheme (MPIS) using HPOS.

Read more about accessing the MPIS using HPOS

Rural Incentive Programs

A guide to using HPOS to view and manage rural incentive payments.

Read more about accessing the Rural incentives programs using HPOS

Manage My Health Record administrative details

A guide to help organisation maintenance officers use HPOS to register their network organisations and manage authorisations in My Health Record

Read more about My Health Record in HPOS

Register seed organisations in HI Service and My Health Record, and manage NASH certificates

A guide to help organisation representatives register their seed organisation in the HI Service and My Health Record, and manage their individual and organisation Medicare and NASH certificates in HPOS.

Read more about registering seed organisations in HI Service and managing NASH

Submitting Medicare Bulk Bill Webclaims

A guide to help health professionals submit Medicare bulk bill claims electronically for real time assessment through HPOS.

Read more about submitting Medicare Bulk Bill Webclaims using HPOS

Submitting DVA Webclaims

A guide to help health professionals manage claims and payments for Department of Veterans’ Affairs health programs through HPOS.

Read more about submitting DVA Webclaims using HPOS

Accessing DVA CVC reports

A guide to using HPOS to view Patient Treatment Reports and Provider Summary Reports for the DVA Coordinated Veterans' Care (CVC) program.

Read more about accessing DVA CVC reports using HPOS

Viewing a patient's care plan history

You can view your patient's care plan history for the last 12 months in HPOS. It’s recorded against their Medicare record.

Read more about viewing a patient's care plan history using HPOS

Using the MBS items online checker in HPOS

Learn how to use the Medicare Benefits Schedule (MBS) items online checker in HPOS to confirm patient and claim eligibility.

Read more about using the MBS items online checker in HPOS

Submitting Medicare Patient Claim Webclaims

A guide to help health professionals submit Medicare patient claims electronically for real time assessment through HPOS.

Read more about submitting Medicare Patient Claim Webclaims using HPOS

Search for an existing authority using Online PBS Authorities in HPOS

View, amend or cancel an existing authority using the PBS Authorities system on Health Professional Online Services (HPOS).

Read more about searching for an existing authority using Online PBS Authorities

Request an authority using Online PBS Authorities in HPOS

Request a new authority using the online Pharmaceutical Benefits Scheme (PBS) Authorities system on Health Professional Online Services (HPOS).

Read more about requesting an authority using Online PBS Authorities in HPOS

Form upload

A guide to help health professionals submit forms in Health Professional Online Services (HPOS) using the form upload function.

Read more about uploading forms in HPOS

Exemptions for the multiple patient verification upload limit

Information about how to apply for exemptions to the limit on multiple patient verification uploads

Read more about Exemptions for the multiple patient verification upload limit

Resources

Linking your PRODA account to HPOS

When you link your PRODA account to HPOS you can access your eligible services with only one log in.

Read more about linking your PRODA account to HPOS

Managing your favourites list

A guide to managing your favourites.

Read more about managing your favourites list

Managing your provider personal details

A guide to viewing your qualifications and updating your personal or contact details in HPOS.

Read more about managing your provider personal details in HPOS

Managing provider numbers

Manage existing provider numbers and apply for new provider numbers in HPOS.

Read more about managing provider numbers using HPOS

Managing your banking details

A guide to help health professionals update bank account details using HPOS.

Read more about managing your banking details in HPOS

Managing delegations

As a provider, you can nominate someone to do tasks on your behalf in HPOS.

Read more about managing HPOS delegations

Upload and submit PBS written authority documents through the form upload function

A guide for health professionals and their delegates who send PBS written authority documents through form upload in Health Professional Online Services (HPOS).

Read more about uploading and submitting PBS written authority documents

Terms and Conditions of Use and Access

These Terms and Conditions of Use and Access (Terms and Conditions) apply to all access and use of HPOS.

Read more about HPOS terms and conditions

Using the HPOS Messages

A guide to help health professionals use HPOS Messages.

Read more about using the HPOS Messages

Page last updated: 21 January 2019