Health Professional Online Services (HPOS) is a fast and secure way for health professionals and administrators to do business with us.
Health professionals changing from Public Key Infrastructure (PKI) to PRODA need to reset their delegations and favourites in HPOS.
Practice Incentives Program (PIP) and Practice Nurse Incentive Program (PNIP) practices need to update their new PRODA Registration Authority (RA) number with us by contacting our Incentives Programs team.
A new form upload function is now available in HPOS, you can submit some forms to us online. Read more about form upload in HPOS.
Choose the log on button that links to the service you need.
Access HPOS and Digital Health Services with PRODA or PKI
PRODA is replacing individual Medicare Public Key Infrastructure (PKI) certificates. PRODA is not yet a replacement for organisation PKI site certificates.
Don’t have a PRODA account yet? Read more about PRODA and register with us.
Access other online services
How to log on using PRODA
Find out how to log on to HPOS using PRODA
How to log on using a PKI site certificate
Find out how to log on to HPOS using a PKI site certificate
Interface and navigation
You can access more than 26 services and functions using HPOS. All are grouped in tiles on the HPOS home page. Use this overview to help find a service or function.
We’ll suspend your access to HPOS after 6 months of inactivity. Inactivity is when you haven’t logged on or used any HPOS services.
For support and more information about HPOS.
New users need a Provider Digital Access (PRODA) account
PRODA is an online authentication system used to securely access government online services. Once you have a PRODA account, you can access HPOS with your username, password and access code.
Requesting access to the Australian Immunisation Register (AIR)
You must request access to the AIR website before you can access AIR services.
Services available in HPOS
You can access more than 26 services, payments and programs using HPOS.
Accessing Medicare Easyclaim reports
A guide to using HPOS to generate bulk bill processing and payment reports for Medicare Easyclaim.
You can use the AIR through HPOS to record immunisation details, view and print immunisation histories, request reports, and update provider contact details.
Accessing CDBS information
A guide to help health professionals use HPOS to check patient eligibility and cap balances and generate bulk bill reports for Child Dental Benefits Schedule (CDBS).
Find a patient
A guide to using HPOS to verify patient Medicare details.
Accessing Prescription Shopping Information Service
A guide to help prescribers use HPOS to access a report listing medicines supplied to your patient in the last 3 months.
Track scaling and exemption details
A guide to help overseas trained doctors track their scaling details and view location 19AB exemption details in HPOS.
Completing Centrelink forms
A guide to help health professionals complete and submit medical forms in HPOS to update patient Centrelink record.
Accessing the National Bowel Cancer Screening Program
A guide to help GPs submit the GP Assessment Report form as part of the National Bowel Cancer Screening Program (NBCSP) using HPOS.
Accessing Hearing Services eClaiming system
A guide to help contracted service providers access and submit Hearing Services Program electronic claims using the Hearing Services eClaiming system.
Accessing the Midwife Professional Indemnity Scheme
A guide to help health professionals create, submit and review claims for the Midwife Professional Indemnity Scheme (MPIS) using HPOS.
Rural Incentive Programs
A guide to using HPOS to view and manage rural incentive payments.
Manage My Health Record administrative details
A guide to help organisation maintenance officers use HPOS to register their network organisations and manage authorisations in My Health Record
Register seed organisations in HI Service and My Health Record, and manage NASH certificates
A guide to help organisation representatives register their seed organisation in the HI Service and My Health Record, and manage their individual and organisation Medicare and NASH certificates in HPOS.
Submitting Medicare Bulk Bill Webclaims
A guide to help health professionals submit Medicare bulk bill claims electronically for real time assessment through HPOS.
Submitting DVA Webclaims
A guide to help health professionals manage claims and payments for Department of Veterans’ Affairs health programs through HPOS.
Accessing DVA CVC reports
A guide to using HPOS to view Patient Treatment Reports and Provider Summary Reports for the DVA Coordinated Veterans' Care (CVC) program.
Viewing a patient's care plan history
You can view your patient's care plan history for the last 12 months in HPOS. It’s recorded against their Medicare record.
Using the MBS items online checker in HPOS
Learn how to use the Medicare Benefits Schedule (MBS) items online checker in HPOS to confirm patient and claim eligibility.
Submitting Medicare Patient Claim Webclaims
A guide to help health professionals submit Medicare patient claims electronically for real time assessment through HPOS.
Search for an existing authority using Online PBS Authorities in HPOS
View, amend or cancel an existing authority using the PBS Authorities system on Health Professional Online Services (HPOS).
Request an authority using Online PBS Authorities in HPOS
Request a new authority using the online Pharmaceutical Benefits Scheme (PBS) Authorities system on Health Professional Online Services (HPOS).
A guide to help health professionals submit forms in Health Professional Online Services (HPOS) using the form upload function.
Exemptions for the multiple patient verification upload limit
Information about how to apply for exemptions to the limit on multiple patient verification uploads
Linking your PRODA account to HPOS
When you link your PRODA account to HPOS you can access your eligible services with only one log in.
Managing your favourites list
A guide to managing your favourites.
Managing your provider personal details
A guide to viewing your qualifications and updating your personal or contact details in HPOS.
Managing provider numbers
Manage existing provider numbers and apply for new provider numbers in HPOS.
Managing your banking details
A guide to help health professionals update bank account details using HPOS.
As a provider, you can nominate someone to do tasks on your behalf in HPOS.
Upload and submit PBS written authority documents through the form upload function
A guide for health professionals and their delegates who send PBS written authority documents through form upload in Health Professional Online Services (HPOS).
Terms and Conditions of Use and Access
These Terms and Conditions of Use and Access (Terms and Conditions) apply to all access and use of HPOS.
Using the HPOS Messages
A guide to help health professionals use HPOS Messages.