Online claiming for aged care providers

A fast and secure service that allows you to submit events and directly claim aged care payments.

You can watch this video to learn more about which browsers work with Windows or Mac operating systems for online claiming.

Log on

Home Care providers

User ID and Password

Residential Care providers

User ID and Password

PKI Individual Certificate

Aged Care Assessment Teams

User ID and Password

System status

Check the system status.

Who can use online claiming for aged care providers

Approved aged care providers and authorised staff members can access online claiming if they're registered with us as:

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Online claiming for Home Care providers

Aged Care Online Services is an online claiming system for home care providers only. 

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Online claiming for Residential Care providers

Residential Care providers can submit claims using Aged Care Online Claiming.

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Register

Register for Aged Care Online Claiming

Your service must be registered to use Aged Care Online Claiming.

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Register for Aged Care Online Services

To register for Aged Care Online Services, submit 1 of the following forms:

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Terms and conditions

Read the terms and conditions for using online claiming for aged care:

Read more about Options for transmitting residential care claims data online

Residential Care

Options for transmitting residential care claims data online

There are 3 ways Residential Care providers can submit claim data:

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Benefits of online claiming - Residential care

Online claiming gives your organisation a major advantage by streamlining practices and improving outcomes.

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Choosing an online claiming channel for aged care

We can help you choose the online claiming channel that best suits your business model.

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Vendors offering Aged Care Online Claiming

Information about software vendors who have tested their software with us and received a Notice of Integration (NOI).

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Helpful hints for Aged Care Online Claiming

Common problems, solutions and helpful hints for Aged Care Online Claiming

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System status Aged Care Online Claiming

The Aged Care Online Claiming system status page shows the current availability of the Aged Care Online Claiming system.

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Contact details for residential care

Go to Health Professionals contact information for all enquiries relating to:

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Home Care

Benefits of online claiming

Claiming online supports you to report quickly and easily and gives you better access to the information you need.

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Browser requirements

You’ll need to use an Internet Explorer or Chrome browser. The minimum browser requirements are:

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Username and password

When you log on to Aged Care Online Services, you can choose from the following menu options:

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Menu options for Aged Care Online Services

When you log on to Aged Care Online Services, you can choose from the following menu options:

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Switching between services in Aged Care Online Services

To switch to another service, select the Service ID from the drop down menu.

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Search for care recipient profile - aged care providers guide

Find a care recipient profile before registering, updating or deleting a web form.

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Register events - aged care providers guide

Register entry, location, care level transfer, departure, leave and CW Unspent Amount events for clients in your service.

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Find, view, correct or delete event details - aged care providers guide

Find, view, correct or delete an event for a care recipient.

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Search or finalise a claim - aged care providers guide

Search for a current or historical claim, or finalise current claims.

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View payment statements - aged care providers guide

View or download current and historical payment statements as at the time the claim was approved.

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Register new entry details - aged care providers guide

View an electronic Aged Care Client Record or National Screening and Assessment Form - aged care providers guide

You can’t view an NSAF in Aged Care Online Services.

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Log out of Aged Care Online Services

For security purposes, click on the Log Out button after you finish using Aged Care Online Services.

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Contact us

Call the aged care enquiry line for help with online claiming for aged care providers

Read more about contacting us

Page last updated: 8 January 2019