Online claiming for aged care providers

Find, view, correct or delete event details - aged care providers guide

Find, view, correct or delete an event for a care recipient.

Step 1: log on

Log on to Aged Care Online Services using your User ID and Password.

Step 2: accept terms and conditions

You must agree to the terms and conditions to use Aged Care Online Services. Select I agree to access the main menu.

Step 3: select menu item

From the menu, select Find an Event.

Step 4: search

You can search by Event or Unique ID.

If you search by Event, provide the Date from and Date to. Event type, Event status and Care Recipient ID are optional fields.

If you search by Unique ID, you need to supply the Unique ID for the event.

Select Find

Step 5: search results

If the search has been successful, the Search results page displays.

If the search has been unsuccessful, No events found with that criteria in the aged care system displays. Update your search criteria and try again.

Step 6: view event details

Select View from the View Event column. This takes you to the care recipient event page with the unique ID number and event details.

Step 7: correct event details

To change the event details, select Update. You can now amend the event details, then select Submit.

A Status of Event is Accepted message displays if the update is successful. The corrected event may cause an adjustment to a past claim. The adjustment is applied in the next finalised claim month.

An error message displays if the update is unsuccessful. Check the information supplied and try again. If you continue to get an error message, call the aged care enquiry line for help.

Step 8: delete event details

To permanently delete an event, select the Trash icon.

You’re asked Are you sure you want to delete this event?

If you select No, you return to the care recipient event details page.

If you select Yes, and the event is deleted, you get a The event has been successfully deleted message.

The deleted event may cause an adjustment to a past claim. The adjustment is applied in the next finalised claim month.

If deleting the event is unsuccessful, you get an Event Delete Failed message.

Check the information you supplied and try again. If you continue to get a fail message, call the aged care enquiry line for help.

Page last updated: 22 February 2019