Register events - aged care providers guide

Register entry, location, care level transfer, departure, leave and CW Unspent Amount events for clients in your service.

Step 1: log on

Log on to Aged Care Online Services using your User ID and Password.

Step 2: accept terms and conditions

You must agree to the terms and conditions to use Aged Care Online Services. Select I agree to access the main menu.

Step 3: select menu items

From the menu, you can select Find a Claim or Find a Care Recipient.

If you use Find a Claim, you can select Current Claim or Historical Claims. Then select the Care Recipient ID to go to the Care Recipient Profile page.

If you use Find a Care Recipient, you can search by Care Recipient ID or Personal details.

Step 4: result

The Care Recipient Profile displays.

Step 5: choose event

From the menu, choose one of the following options:

  • Entry Details
  • Location Details
  • Care Level Transfer
  • Departure Details
  • Leave Details
  • CW Unspent Amounts.

Entry event

To register new entry details:

  1. Select Register Entry Details.
  2. Enter Date of entry, Level of care, Carer status and address. Enter additional information if known or required.
  3. Answer award or settlement question.
  4. Confirm Aged Care Client Record or NSAF sighted for new entry.
  5. Confirm if the care recipient has elected in writing to be subject to the new means testing arrangements from 1 July 2014 - if applicable.
  6. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

Location event

To register new location details:

  1. Select Register Location Details.
  2. Enter the Effective date, Suburb and Postcode.
  3. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

Care level transfer and package upgrades

You can use this to register care level transfer events with a start date before 27 February 2017.

After 27 February 2017, the Department of Health notifies package level upgrades.

To transfer the recipient's level of care:

  1. Select Register Care Level Transfer.
  2. Select New Level of Care from the dropdown box.
  3. Enter the Start date.
  4. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

Departure event

To register a new departure event:

  1. Select Register departure details.
  2. Enter the Departure date and Departure reason.
  3. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

Leave event

To register a new leave event:

  1. Select Register leave details.
  2. Select the Leave type.
  3. Enter the Start date and, if known, the Leave end date. If you don’t know the leave end date, you can update it later. If you made a mistake with the start date or leave type, delete the event and create a new leave event.
  4. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

CW Unspent Amount event

To register a new CW Unspent Amount:

  1. Select Register CW Unspent Amounts.
  2. Enter the CW Unspent Amount. You should record this amount in dollars ($) and cents (c). If the Commonwealth portion is zero, record 0 in the dollars and cents fields.
  3. Select Register.

You get a unique event ID if the system accepts the event. You see an error message if the system rejects the event.

Page last updated: 22 February 2019