Search for a current or historical claim, or finalise current claims.
Step 1: log on
Log on to Aged Care Online Services using your User ID and Password.
Step 2: accept terms and conditions
You must agree to the terms and conditions to use Aged Care Online Services. Select I agree to access the main menu.
Step 3: select menu item
From the menu, select Find a Claim.
Step 4: view Historical Claim
From the Find a Claim menu, select Historical Claim then select the month you want to view.
Step 5: finalise latest claim
From the Find a Claim menu, select Latest Claim. Confirm the information shown is correct. If correct, Accept the terms and conditions, then select Submit to Agree to the certification.
If you have reviewed your claim, you can select Lodge Your Claim from the Find a Claim menu.