When you log on to Aged Care Online Services, you can choose from the following menu options:
Problem: Forgotten username or password for Aged Care Online Services
Solution: Call the aged care enquiry line and select option 2. We’ll give you a temporary password. You can reset your password after you log on for the first time using your temporary password.
Problem: Unable to log on using username and password
Solution: Make sure you log out every time you use Aged Care Online Services. If you’ve logged out and can’t log on, try clearing your browser cookies and cache. If this doesn’t resolve your log on problem, call the aged care enquiry line and select option 2. We’ll reset your password.