Online claiming for aged care providers

View an electronic Aged Care Client Record or National Screening and Assessment Form - aged care providers guide

You can’t view an NSAF in Aged Care Online Services.

To view an NSAF go to the My Aged Care Provider Portal.

Use the below steps to view a care recipient's electronic Aged Care Client Record (eACCR) in Aged Care Online Services:

Step 1: log on

Log on to Aged Care Online Services using your User ID and Password.

Step 2: accept terms and conditions

You must agree to the terms and conditions to use Aged Care Online Services. Select I agree to access the main menu.

Step 3: select menu item

From the menu, select Care Recipient.

Step 4: search

Search for the Care recipient.

To view the care recipients currently associated with your service:

  1. Select Find a Claim on the Aged Care Online Services welcome page.
  2. Select Current Claim.
  3. Select the Care Recipient ID of the care recipient.

Step 5: view record

From the Care Recipient Profile menu, select the Recipient details tab, then View eACCR.

If there’s no current entry for the care recipient to your service, you’re asked to enter:

  • their Medicare card number or DVA file number
  • their Individual Reference Number
  • a reason for accessing the eACCR.

If you submitted the ACCR electronically, you can view Parts 1 to 6 of the eACCR and either:

  • Print this out
  • Save as a PDF.

If you submitted the ACCR by paper or as an NSAF, No eACCR displays.

Page last updated: 22 February 2019