View payment statements - aged care providers guide

View or download current and historical payment statements as at the time the claim was approved.

Step 1: log on

Log on to Aged Care Online Services using your User ID and Password.

Step 2: accept terms and conditions

You must agree to the terms and conditions to use Aged Care Online Services. Select I agree to access the main menu.

Step 3: select menu item

From the menu, select Find a Claim.

Step 4: choose Payment Statement

Select Latest Payment Statement to display the current payment statement for the service.

Select Historical Payment Statements to view an historical payment statement. You will need to select the month you want to view.

Select Download Payment Statements to select a month and export a payment statement in .xml or .csv format.

Page last updated: 22 February 2019