Helpful hints for Aged Care Online Claiming

Common problems, solutions and helpful hints for Aged Care Online Claiming

Problem: When opening a PDF in the Aged Care Online Claiming system using Adobe Reader X version 10.0, the browser window loads with an empty grey screen and doesn’t display the Reader toolbar.

Solution: Upgrade Adobe to Adobe Reader XI 11.0.03. Download this from the Adobe website.

Problem: When using the Aged Care Online Claiming system and Adobe Reader 9.4.7 the eACCR PDF template displays with no pre-populated data.

Solution: Open Adobe Reader, select Edit – Preferences, select Security, tick Enhanced and add the Privileged Host: www2.medicareaustralia.gov.au then tick the HTTPS box.

Page last updated: 22 February 2019

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