Online claiming for aged care providers

Helpful hints for Aged Care Online Claiming

Common problems, solutions and helpful hints for Aged Care Online Claiming

Problem: When opening a PDF in the Aged Care Online Claiming system using Adobe Reader X version 10.0, the browser window loads with an empty grey screen and doesn’t display the Reader toolbar.

Solution: Upgrade Adobe to Adobe Reader XI 11.0.03. Download this from the Adobe website.

Problem: When using the Aged Care Online Claiming system and Adobe Reader 9.4.7 the eACCR PDF template displays with no pre-populated data.

Solution: Open Adobe Reader, select Edit – Preferences, select Security, tick Enhanced and add the Privileged Host: www2.medicareaustralia.gov.au then tick the HTTPS box.

This information was printed Tuesday 21 May 2019 from https://www.humanservices.gov.au/organisations/health-professionals/services/medicare/online-claiming-aged-care-providers/residential-care/helpful-hints-aged-care-online-claiming It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

Page last updated: 22 February 2019