Ordering PBS and RPBS prescription forms

Information on how to order PBS prescription forms. These forms are free for eligible prescribers.

About

Eligibility

To be eligible for Pharmaceutical Benefits Scheme (PBS) or Repatriation Pharmaceutical Benefits Scheme (RPBS) prescription forms, you must:

  • have a PBS prescriber number, and
  • have a provider location registered with us.

Ordering PBS and RPBS forms

Make sure you complete the order form correctly:

  1. Select the relevant PBS and RPBS order form.
  2. Type in your details for every section of the form.
  3. Upload the form and all relevant attachments through Health Professional Online Services (HPOS), or email your order form.

Please type your order details on the form. We’ll return handwritten, incomplete or poor quality forms to the prescriber.

If you need personalised PBS and RPBS prescription pad stationery, we’ll get your details from your order form. You can send PBS stationery orders to the prescriber's practice location or a PO Box registered with us. Contact us for more information on how to register or change your preferred mailing address.

Ordering by HPOS

HPOS is a fast and secure way for health professionals to do business with us. Submit your order form through the Form Upload function in the HPOS Mailbox. Find out how to get access to HPOS.

Ordering by email

Email the PBS stationery team your completed PBS stationery order forms. We'll handle and stored securely for processing. Remember to include your prescriber number in the email subject line.

We send all stationery orders securely to our contracted printer to print and dispatch.

Delivery advice and timeframes

Include your email address on your order form. We'll email you when we send your order and give you a tracking reference number.

We send personalised PBS and RPBS prescription stationery within 28 days, from the date we get your order.

We send all other stationery within 2-10 days from the date we get your order.

Check the product specific timeframes tables in the PBS stationery order forms section below.

Australia Post is the authorised distributor for PBS stationery. See the Australia Post website for delivery timeframes.

Ordering by phone

Call us to order certain PBS stationery.

We record and store all information securely. For more information about how we collect or manage your personal information, read our privacy policy.

Completing PBS and RPBS prescription order forms

It's important to type your order and correctly complete PBS and RPBS forms for personalised prescription pads.

Prescriber full name - Type your name the way you want it to appear on the prescription form. For example, Dr John Smith or Prof Jane Jones.

Prescriber qualifications - The printer will print these exactly as you type them, including capitals, spaces and commas.

Prescriber current practice name and address - Enter the name of your practice. For example, The Health Clinic and the practice address details. This can't be a PO Box.

Prescriber number - Add your prescriber number.

Phone number - Enter a mobile number or landline number, including the prefix for the landline phone number. You must format numbers as:

  • landline (02) 9999 9999
  • mobile 9999 999 999.

Quantity of books required - Select only 1 of the boxes to indicate how many you need.

Provider number - Enter your provider number for the relevant practice location.

Delivery address - Enter the name of the prescriber and the registered practice address or PO Box. Enter all your address details including level number, suite number, department or shopping centre name. You must write the delivery address in full and it must match our records. We can’t accept 'As above' in the delivery address field.

To update your preferred delivery address:

Return unused PBS stationery

Use the arrange return of PBS stationery for secure destruction form to have any unwanted or unused PBS stationery securely destroyed.

PBS stationery order forms

We can’t process PBS stationery orders over the Christmas and New Year period because of the holidays.

To make sure you have enough supplies, if you place:

  • an order for personalised stationery by close of business 28 November, you’ll  receive your order by 24 December
  • an order for non-personalised stationery by close of business 5 December, you’ll receive your order by 24 December.

If you place an order after the close of business dates mentioned above we’ll process and deliver your order in January 2019.

We only accept typed prescription order forms. We'll return handwritten, incomplete or poor quality forms to the prescriber.

We’ve updated computer prescription stationery. There’s a standard PBS/RPBS computer prescription form for all eligible prescribers and a new order form.

Medical practitioners and locums standard order forms

The table below outlines ordering instructions for prescription pads, forms and prescriber bag forms.

Item Ordering Dispatch timeframe
PBS and RPBS computer generated prescription form Complete and submit the order for PBS/RPBS computer prescription forms for all eligible prescribers form We send orders within 10 business days.
PBS and RPBS standard prescription books (personalised) Complete and submit the order for PBS/RPBS personalised prescription books for medical practitioners form  We send orders within 28 calendar days.
PBS and RPBS authority prescription pad (personalised) Complete and submit the order for PBS/RPBS personalised authority prescription books for Medical Practitioners form.
 
We send orders within 28 calendar days.
PBS and RPBS prescription pad (non-personalised) Call us. We send orders within 2 business days.
PBS and RPBS authority prescription pad (non-personalised)
Prescriber bag supplies order book and order book for approved medical practitioners Call us, or complete and submit the request for prescriber bag supplies order book form.

We send orders within 2 business days.

We send orders for the current 2-year period are sent within 7 days. We send orders for the next 2-year period before it starts.

Medical practitioners who supply pharmaceutical benefits (section 92 doctors)

The table below outlines ordering instructions for stationery items and forms for medical practitioners who supply pharmaceutical benefits (section 92 doctors).

Item Ordering Dispatch timeframe
PBS safety net reply paid envelope call us. We send orders within 7 business days.
PBS safety net entitlement card
PBS safety net concession card
PBS safety net prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
PBS safety net (claim for payment pad)
PBS and RPBS repeat authorisation form (continuous, A5)
Claim for payment or payment reconciliation form

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Pharmacists who supply pharmaceutical benefits (section 90 pharmacists)

The table below outlines ordering instructions for stationery items and forms for pharmacists who supply pharmaceutical benefits (section 90 pharmacists).

Item Ordering Dispatch timeframe
Safety net reply paid envelopes

Complete the PBS Safety Net stationery order for pharmacies form, or

call us.

We send orders within 7 business days.
PBS safety net entitlement card
PBS safety net concession card
PBS safety net prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
PBS safety net (claim for payment pad)
PBS and RPBS repeat authorisation form (continuous, A5)
Claim for payment or payment reconciliation form

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Public hospital with a pharmacy, supplying all PBS medicines, including highly specialised drugs and chemotherapy pharmaceutical benefits (section 94 participating public hospital)

The table below outlines ordering instructions for a public hospital with a pharmacy supplying all PBS medicines (section 94 participating public hospital).

Item Ordering Dispatch timeframe
PBS safety net entitlement card call us. We send orders within 7 business days.
PBS safety net concession card
PBS safety net public hospital prescription record form and application for a safety net card Log on to the online ordering portal for PBS stationery to complete and submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
PBS safety net (claim for payment pad)
Claim for payment or payment reconciliation form
PBS and RPBS repeat authorisation form (continuous, A5)
Hospital prescription form (computer generated, portrait) Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 28 business days.
Hospital prescription form (landscape, personalised)
Hospital prescription form (portrait, personalised)

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Public hospital without a pharmacy (non-dispensing), prescribing all PBS medicines, including highly specialised drugs, trastuzumab and chemotherapy

The table below outlines ordering instructions for prescription forms and PBS safety net public hospital prescription record form.

Item Ordering Dispatch timeframe
PBS safety net public hospital prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to complete and submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
Hospital prescription form (computer generated, portrait) Log on to the ordering portal for PBS stationery to complete and submit your order to the Camerons Group. The Camerons Group sends orders within 28 business days.
Hospital prescription form (landscape, personalised)
Hospital prescription form (portrait, personalised)

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Public hospital with a pharmacy supplying highly specialised drugs and trastuzumab only (section 94 public hospital - HSDs only)

The table below outlines ordering instructions for stationery items and forms for a public hospital with a pharmacy supplying highly specialised drugs (HSDs).

Item Ordering Dispatch timeframe
PBS safety net public hospital prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
PBS and RPBS repeat authorisation form (continuous, A5)
Claim for payment or payment reconciliation form
Non-PBS reform public hospitals prescribing HSDs and trastuzumab only authority prescription form Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 28 business days.

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Public hospital without a pharmacy (non-dispensing), prescribing highly specialised drugs and trastuzumab, and supplying through an agent (section 100 public hospital)

The table below outlines ordering instructions for stationery items and forms for a public hospital without a pharmacy (non-dispensing).

Item Ordering Dispatch timeframe
PBS safety net public hospital prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to  submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
Claim for payment or payment reconciliation form
Non-PBS reform public hospitals prescribing HSDs and trastuzumab only authority prescription form Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 28 business days.

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Private hospital with a pharmacy supplying all PBS medicines, including highly specialised drugs and chemotherapy under section 94

The table below outlines ordering instructions for stationery items and forms for a private hospital with a pharmacy supplying all PBS medicines.

Item Ordering Dispatch timeframe
PBS safety net prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.
PBS safety net (claim for payment pad)
PBS and RPBS repeat authorisation form (continuous, A5)
Claim for payment or payment reconciliation form
Safety net reply paid envelope Call us We send orders within 7 business days.
PBS safety net entitlement card
PBS safety net concession card

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Public hospital participating in the Australian Government's Joint Safety Net Scheme

The table below outlines ordering instructions for PBS safety net public hospital prescription record form and application for a safety net card for public hospitals.

Item Ordering Dispatch timeframe
PBS safety net public hospital prescription record form and application for a safety net card Log on to the ordering portal for PBS stationery to submit your order to the Camerons Group. The Camerons Group sends orders within 2 business days.

If online ordering isn't available, fax your order to the Camerons Group on 02 9933 4444.

Dentists

The table below outlines ordering instructions for prescription pads for dentists.

Item Ordering Dispatch timeframe
PBS and RPBS computer generated prescription form Complete and submit the order for PBS/RPBS
computer prescription forms
for all eligible prescribers form.
We send orders within 10 business days
PBS and RPBS (prescription pad personalised) Complete and submit the order for PBS/RPBS
personalised prescription books for dental practitioners form
We send orders within 28 business days
PBS and RPBS prescription pad (non-personalised) Call us. We send orders within 2 business days.

Nurse practitioners and midwives

The table below outlines ordering instructions for prescription pads and stationery items for nurse practitioners and midwives.

Item Ordering Dispatch timeframe
PBS and RPBS computer generated prescription form Complete and submit the order for PBS/RPBS computer prescription forms for all eligible prescribers form. We send orders within 10 business days.
Authority prescription pad (personalised) Complete and submit the order for PBS/RPBS personalised authority prescription books for Nurse Practitioners and Midwives form. We send orders within 28 calendar days.
Prescription pad (personalised) Complete and submit the order for PBS/RPBS personalised prescription books for Nurse Practitioners and Midwives form.
Prescriber bag supplies order book

Complete and submit the request for prescriber bag supplies order book form.

We send orders for the current 2 year period within 7 days.

We send orders for the next 2 year period before it starts.

Authority prescription pad (non-personalised) Call us. We send orders within 2 business days.
Prescription pads (non-personalised)

Optometrists

The table below outlines ordering instructions for prescription pads for optometrists.

Item Ordering Dispatch timeframe
PBS and RPBS computer generated prescription form Complete and submit the order for PBS/RPBS Computer prescription forms for all eligible prescribers form We send orders within 10 business days
Prescription pad (personalised) Complete and submit the order for PBS/RPBS personalised prescription books for optometrists form. We send orders within 28 calendar days.
Prescription pad (non-personalised) Call us. We send orders within 2 business days.

PBS forms

Approved suppliers

The table below outlines forms for approved pharmacists, medical practitioners or a hospital authority, or those seeking approval.

Health professional Form Form use
Pharmacists, medical practitioners and hospital authorities Online claiming for Pharmacleutical Benefits Scheme - application and terms and conditions form. Use this form for each premises and agree to the terms and conditions to register for Online Claiming for PBS.
Applicants can use this form if they're approved or seeking approval as a:
  • pharmacist
  • medical practitioner, or
  • hospital authority.
Approved pharmacists Applying for approval to supply pharmaceutical benefits at a particular premises form. Use this form if you're applying for approval to supply pharmaceutical benefits at a particular premises. You must be operating under section 90 of the National Health Act 1953 (the Health Act) and:
  • expanding or contracting approved pharmacy premises
  • relocating an approved pharmacy
  • relocating an approved pharmacy (with a change of ownership), or
  • establishing a new pharmacy.
Approved pharmacists Authority for authorised pharmacist(s) to sign claim forms on behalf of approved pharmacist(s) form. Use this form if you're an approved pharmacist and business owner of a pharmacy under section 90 of the Health Act.
Use this form to:
  • authorise a pharmacist to sign pharmaceutical benefit claim forms and endorse pharmaceutical benefit prescriptions on behalf of the approved pharmacist, or
  • request removal of previously authorised pharmacist.
Approved pharmacists Authority for authorised pharmacist(s) to sign claim forms on behalf of section 91 Permission Holder form.

As a permission holder under section 91 of the Health Act, complete this form to authorise a pharmacist to:

  • sign pharmaceutical benefit claim forms, and
  • endorse pharmaceutical benefit prescriptions on your behalf.
Approved pharmacists Applying for approval change of ownership of a pharmacy (not involving relocation) form. Use this form if you're applying for approval to change ownership of a pharmacy. The pharmacy must be under section 90 of the Health Act.
Approved pharmacists Applying for approval to supply pharmaceutical benefits at a particular premises form. Use this form if you're applying to relocate the pharmacy as well as change ownership.
Hospital authorities Application for a hospital authority to supply pharmaceutical benefits and/or highly specialised drugs form. Use this form if you're a hospital authority requesting approval under section 94 or 100 of the Health Act. Use it to request approval to:
  • supply pharmaceutical benefits and highly specialised drugs in respect of a private hospital
  • supply pharmaceutical benefits and highly specialised drugs in respect of a public hospital participating in the Pharmaceutical Reforms
  • supply highly specialised drugs in respect of a public hospital not participating in the Pharmaceutical Reforms
  • claim for the supply of highly specialised drugs in respect of a public hospital where a third party dispenses the drugs. 
Hospital authorities Notification of bank account details for a hospital authority form. Use this form if you're a hospital authority approved under section 94 or 100 of the Health Act. Use it to:
  • register your bank account details for payments made through Medicare's Online Claiming for PBS, or
  • make changes to your existing bank account details.
Hospital authorities Authority for authorised person(s) to sign claim forms on behalf of a hospital authority form. Use this form to:
  • authorise someone to sign forms on behalf of a hospital authority seeking approval under section 94 or 100 of the Health Act to supply pharmaceutical benefits or highly specialised drugs.
  • authorise a pharmacist to sign pharmaceutical benefit claim forms and endorse pharmaceutical benefit prescriptions on behalf of a hospital authority
  • request removal of previously authorised pharmacist.

Medicine export declaration form

You must include the medicine export declaration form when sending medicines overseas.

PBS patient refund receipt

Authorised pharmacists can issue an official Medicare patient refund receipt for PBS items they supply. Use the Pharmaceutical Benefits Scheme receipt - S.87A, National Health Act 1953 form.

Getting Medicare numbers

Call us to get Medicare or Department of Veterans' Affairs card numbers for use in PBS or RPBS claims. 

You'll need the patient's consent.

Use the seemingly valid Medicare Card form when:

  • you've previously submitted a PBS or RPBS claim to Medicare for this patient and Medicare found that the Medicare or Repatriation details were invalid and rejected the prescription
  • the patient has presented another prescription and can't provide any alternative Medicare or Repatriation card details
  • you're satisfied the original details the patient provided are correct, and
  • you have no reason to believe that the patient identified on the prescription isn't entitled to receive pharmaceutical benefits.

If the above criteria are satisfied, use the seemingly valid Medicare card special number, and either:

  • complete the form and attach it to the prescription 
  • photocopy or photograph the Medicare card, use the same special number, attach the photocopy or phototo the prescription. 

Keep a copy of the form and prescription for 2 years for audit checks.

Remote Aboriginal Health Services

Use Aboriginal Health Services (AHS) pharmaceutical supplies request form to request AHS pharmaceutical supplies for treating AHS patients.

There are special arrangements for approved Remote Area Aboriginal Health Services (RAAHS) to supply PBS medicines to patients. Read more about Remote Area Aboriginal Health Services.

Resources

Contact us about PBS stationery ordering

Contact us for enquiries about PBS stationery ordering for health professionals.

Related subjects

Related payments and services

Page last updated: 11 October 2018