Understanding reason and rejection codes

Pharmaceutical Benefits Scheme (PBS) processing reason codes for online claiming by PBS pharmacies.

When we’re processing your PBS claim, you may get a reason code. There are 4 reason codes:

  • R - Reject
  • W - Warning
  • I - Information
  • X - Time-based warning, returned as a warning (W) for a set time period. After this time the reason code will be returned as a reject (R).

Only contact PBS general enquiries if you need more information.

For enquires about the Department of Veterans’ Affairs (DVA) contact the DVA - VAPAC through the DVA website.

Reason code Reason type code Reason text

10

R

The pharmacy approval number provided does not exist.

12

R

The pharmacy approval number provided is not registered for online claiming.

13

R

Prescription pended, payment withheld pending prescription check by DHS.

15

I

The prescription has been successfully cancelled.

16

R

The pharmacy approval number provided is not currently approved for PBS claims.

17

R

The pharmacy approval number provided is not approved to claim PBS benefits.

18

R

The claim reference number provided is invalid.

19

R

The claim period number provided is invalid.

20

R

This prescription could not be cancelled as it could not be found.

21

R

This prescription could not be cancelled as it could not be found.

23

R

This prescription has already been cancelled.

24

R

The pharmacy approval number provided is invalid.

25

R

The pharmacy approval number provided is invalid.

28

R

The pharmacy approval number provided is invalid for PBS claims.

29

R

The prescription form type was not provided or the prescription form type provided is invalid.

30

R

The payment category was not provided or the payment category provided is invalid.

31

R

A Medicare number has not been provided.

32

I

A Medicare number is not required for a Prescriber bag supplies order form.

33

R

The Medicare number provided contains less than 11 numeric characters.

34

R

The Medicare number provided is not numeric.

35

R

The Medicare number provided is invalid as the 10th digit must not be zero.

36

R

The Medicare number provided is invalid.

37

R

The public hospital provider number provided is invalid or does not exist.

38

I

The public hospital provider number is not required for a Prescriber bag supplies order form.

40

R

Public hospital provider number does not exist.

41

R

The serial number was not provided or the serial number provided is invalid.

43

W

The prescriber number was not provided.

44

W

The prescriber number provided is invalid.

45

W

The date of prescribing was not provided.

46

R

The date of prescribing provided is invalid.

47

R

The date of prescribing provided is invalid.

48

R

The date of dispensing was not provided.

49

R

The date of dispensing provided is invalid.

50

R

The date of dispensing provided is invalid.

51

R

The patient category was not provided or the patient category provided is invalid.

51

I

The patient category was not provided or the patient category provided is invalid.

52

R

The patient category provided is invalid for a Prescriber bag supplies order form item.

53

R

The item code provided is invalid.

54

I

A section 49 (previously regulation 24) endorsement is invalid for a repeat prescription or a Prescriber bag supplies order form item.

55

R

The brand provided is invalid.

56

R

The quantity was not provided or the quantity provided is invalid.

57

R

The price provided is invalid.

57

I

The price provided is invalid.

60

R

The number of repeats was not provided or the number of repeats provided is invalid.

60

I

The number of repeats was not provided or the number of repeats provided is invalid.

61

R

The number of repeats is not applicable for paperless prescriptions.

62

R

The number of previous supplies was not provided or the number of supplies provided is invalid.

63

R

The number of previous supplies is invalid for this prescription form type.

64

R

The number of previous supplies is invalid for paperless prescriptions.

65

R

The section 49 (previously regulation 24) endorsement was not provided or the format is invalid.

65

I

The section 49 (previously regulation 24) endorsement was not provided or the format is invalid.

66

R

The number of repeats must be greater than 0 for section 49 (previously regulation 24).

66

I

The number of repeats must be greater than 0 for section 49 (previously regulation 24).

67

R

A section 49 (previously regulation 24) endorsement is not applicable for paperless prescriptions.

68

R

The glass bottle indicator provided is invalid.

68

I

The glass bottle indicator provided is invalid.

69

I

The glass bottle indicator is invalid for this type of prescription.

71

R

The authority prescription number provided is invalid.

72

R

The authority prescription number was not provided, or the authority prescription number provided is invalid.

73

I

An authority prescription number is not required for this item.

74

R

The immediate supply necessary endorsement provided is invalid.

74

I

The immediate supply necessary endorsement provided is invalid.

75

I

The immediate supply necessary endorsement provided is invalid for Prescriber bag supplies order forms.

76

R

The immediate supply necessary endorsement provided is invalid for paperless prescriptions.

77

R

A DVA entitlement number has not been provided or the number provided is invalid.

78

I

An entitlement number is not required for a Prescriber bag supplies order form.

79

R

The safety net number provided is invalid.

80

I

A processing code is not allowed for any of the reason codes present.

81

R

The safety net number provided is invalid.

82

R

The surname/family name provided contains invalid characters.

83

I

The surname/family name is not required for a Prescriber bag supplies order form.

84

R

The first/given name provided contains invalid characters.

85

I

A first/given name is not required for a Prescriber bag supplies order form.

86

R

A patient name has not been provided.

87

W

The date of supply is more than 7 days prior to the date of prescribing.

88

W

The date of supply is up to 7 days prior to the date of prescribing.

89

R

An owing prescription is not permitted for a repeat or deferred prescription.

90

R

This prescription has expired, the date of supply is more than 12 months after the date of prescribing.

91

R

The prescription form type provided is invalid for the payment category provided.

92

R

The date of supply of the prescription is after the revocation date for the pharmacy.

93

R

The date of supply of the prescription is after the suspension date for the pharmacy.

94

R

The date of supply of the prescription is prior to the approval start date for the pharmacy.

95

W

The prescriber number provided does not exist.

96

R

The date of prescribing is prior to the start date for the prescriber’s approval number or registration.

97

R

The date of prescribing is after the end date for the prescriber’s approval number or registration.

98

R

The prescription form type is invalid for this type of prescriber.

99

R

The entitlement number provided is invalid.

100

R

The Medicare number provided does not exist.

101

R

The special or generic Medicare number provided is not current at date of supply.

102

R

Photocopy of valid Medicare card or completed form will need to be provided.

102

W

Photocopy of valid Medicare card or completed form will need to be provided.

103

W

The Medicare number could not be matched with the patient surname provided.

104

W

The Medicare number could not be matched with the patient first name provided.

105

R

The Medicare number could not be matched with the combination of the patient's first and surname provided.

106

R

The Medicare number provided has been reported stolen by the cardholder or their spouse, and has been cancelled.

107

R

The Medicare number provided is not current at date of supply.

108

R

The Medicare number provided has expired.

109

R

The Medicare number provided has expired.

110

X

The patient reference number provided for this patient is incorrect - correct Medicare number found.

111

X

The Medicare card issue number provided for this patient is incorrect, correct Medicare number found.

112

X

The Medicare card issue number provided for this patient is incorrect, correct Medicare number found.

113

X

The patient reference and/or Medicare card issue number provided for this patient is incorrect, correct number found.

114

R

The Medicare number provided is not the latest Medicare number for the patient.

115

R

The entitlement number provided does not exist.

115

W

The entitlement number provided does not exist.

116

R

The entitlement number provided is not current at date of supply.

117

R

The entitlement number provided is no longer current at date of supply.

117

W

The entitlement number provided is no longer current at date of supply.

118

R

The DVA entitlement number provided is not valid for RPBS benefits.

119

W

The DVA entitlement number provided is not current at date of supply, correct DVA entitlement number found.

120

X

REJECTION RISK! DVA entitlement number does not match patient first name provided. Check DVA entitlement card.

121

X

REJECTION RISK! DVA entitlement number does not match patient surname provided. Check DVA entitlement card.

122

R

DVA entitlement number does not match names provided. Check entitlement card.

123

W

The DVA entitlement number provided is not current at date of supply.

124

X

The safety net number provided does not exist.

125

R

The safety net number provided is not current at date of supply.

126

X

The safety net number provided does not exist.

127

X

Safety net number not allocated.

128

X

The safety net number provided does not have patient details recorded.

129

X

Safety net number allocated to a different approval supplier number.

130

R

The safety net number provided has been cancelled.

131

R

The safety net number provided has been cancelled by the issuing pharmacy.

132

R

The safety net number provided was cancelled by a pharmacy other than the issuing pharmacy and is no longer valid.

133

R

The safety net number provided is not current at date of supply.

134

R

The safety net number provided is not current at date of supply (allocated by a different approved supplier).

135

X

Patient may not be entitled on both cards.

136

X

Patient not entitled on both cards.

137

R

This owing prescription has expired, the date of supply is more than 12 months prior to the date of prescribing.

140

R

The item provided was not a PBS benefit as at the date of prescribing.

141

R

The item provided was not a PBS benefit as at the date of supply.

142

R

The brand provided was not a PBS benefit as at the date of supply.

143

R

The item provided is an authority item which requires prior authority approval.

144

R

The maximum quantity allowed for this item has been exceeded.

145

R

The maximum number of repeats allowed for this item has been exceeded.

146

R

The number of previous supplies exceeds the number of supplies requested by the prescriber.

149

R

This item cannot be supplied by your type of pharmacy.

150

W

Authority prescription number provided not found in authority records.

151

W

Authority prescription details provided do not match authority records.

152

W

Prescriber number provided does not match to authority approval.

153

W

Prescriber number mismatch for repeat authority prescription.

154

W

Patient details provided do not match to authority record.

155

W

Patient mismatch for repeat authority prescription.

156

W

Date of prescribing provided does not match to authority approval.

157

W

Date of prescribing mismatch for repeat authority prescription.

158

W

Quantity provided is greater than the quantity for this authority approval.

159

W

Quantity greater than quantity approved for repeat authority prescription.

160

W

Repeats provided are greater than the repeats for this authority approval.

161

W

Repeats greater than repeats approved for repeat authority prescription.

162

W

Item provided does not match to the authority approval.

163

W

Repeat item provided does not match the authority approval.

164

R

This prescription has been identified as a duplicate.

169

R

Repeat prescription does not comply with 4/20 day rule - endorsement required.

170

R

This Prescriber bag supplies order form item or its alternative has already been supplied this month.

172

W

Unlisted RPBS item provided is not approved by DVA as at date of prescribing.

173

W

Unlisted RPBS item provided is not approved by DVA as at date of supply.

174

R

This authority is for a listed item.  The claim you submitted is for an unlisted item.

175

R

The item provided is not permitted on this prescription form type.

177

R

The public hospital provider number must be provided for public hospital prescriptions.

180

X

Medicare number provided is correct but the patient name has changed.

181

R

Repeats cannot be authorised for Dental and Prescriber bag supplies order form items.

182

W

Prescriber number not provided or format invalid for repeat prescriptions.

184

R

The hospital provider number provided is invalid or does not exist.

185

R

The hospital provider number provided is invalid.

229

R

Repeat prescription does not comply with 4/20 day rule, endorsement required.

232

R

The Medicare number provided has been reported lost by the cardholder or their spouse, and has been cancelled.

233

R

The DVA entitlement number provided is invalid.

234

R

The entitlement number provided is not valid.

263

R

The DVA entitlement number provided is not current at date of supply.

264

I

Dispensed price exceeds high cost threshold.

268

I

Dispensed price for prescription exceeds unlisted RPBS value. Pharmacy to retain copy of the invoice with prescription.

271

R

The DVA entitlement number provided does not exist.

277

X

Cannot verify concessional entitlement at date of supply, check entitlement card.

278

X

No concessional entitlement number found for payment category.

279

R

An entitlement number has not been provided or the entitlement number provided is in the incorrect payment category.

279

X

An entitlement number has not been provided or the entitlement number provided is in the incorrect payment category.

280

R

A PBS benefit is not payable for this prescription as the price is less than or equal to the patient contribution.

281

R

This exceptionally priced prescription is not twice the average price.

283

R

A price must be supplied for pricing elected prescriptions and unlisted RPBS items.

284

R

Authority item supplied prior to authority approval.

286

R

The authority approval number provided is invalid.

287

R

The number of repeats required was not specified by the prescriber.

295

R

A pharmacy prescription number was not provided or the pharmacy prescription number is invalid.

297

R

The date of previous supply provided is invalid.

299

R

A date of supply was not provided.

300

R

The PBS reference number provided is invalid.

301

R

The pharmacy processing code was not provided or the pharmacy processing code provided is invalid.

301

I

The pharmacy processing code was not provided or the pharmacy processing code provided is invalid.

304

R

The resubmission indicator provided is invalid.

305

R

DHS has no average price information for this item. Provide the dispensed price.

306

R

The prescription form type provided is not the same as the prescription form type.

307

R

The patient category provided is invalid for this approval type.

308

R

Section 49 (previously regulation 24) is not allowed for Chemotherapy Pharmaceutical Access Program (CPAP) items.

309

R

Owing prescriptions are not allowed for Chemotherapy Pharmaceutical Access Program (CPAP) items.

310

W

The pack size and/or quantity for this item have changed between prescribing and supply.

310

R

The pack size and/or quantity for this item have changed between prescribing and supply.

312

I

The prescription could not be cancelled as it could not be found.

313

R

The item code provided is not allowed for the payment category provided.

314

R

The item code provided is not allowed for the patient category provided.

315

R

The prescription form type provided is invalid for this patient category.

317

R

The item provided is not permitted on this prescription form type.

318

R

Authority request has been pended and not approved by the DHS.

319

R

Authority request has not been approved by the DHS.

321

W

This prescription has been identified as a duplicate.

322

W

This prescription has been identified as a duplicate.

323

W

A prescription has already been supplied with the same date of prescribing.

324

W

A prescription has already been supplied with the same date of prescribing.

331

R

Repeat prescription does not comply with 4/20 day rule - endorsement required.

332

R

Repeat prescription does not comply with 4/20 day rule - endorsement required.

335

R

This Prescriber bag supplies order form item or its alternative has already been supplied this month by the same pharmacy.

337

R

This prescription was not endorsed as PBS.

338

R

This prescription was not endorsed as RPBS.

339

R

The prescriber's name and/or address was omitted from the prescription.

340

R

The dental prescriber number was omitted from the prescription.

342

R

The prescriber's signature was omitted from the prescription.

344

R

The date of supply on the prescription is after the date of processing.

347

R

The agent's address was omitted from the prescription.

348

R

The prescription is out of date.

349

R

The date of prescribing or the date of supply is after the date of claim receipt by DHS.

350

R

The authority approval number was omitted from the prescription.

351

R

The authority prescription number was omitted from the prescription.

352

R

The pharmacy approval number and/or pharmacy name was omitted from the prescription.

353

R

The prescription was submitted in the incorrect payment category.

354

R

Prior approval by DHS is required for this authority item.

355

R

Prior approval by Department of Veteran’s Affairs is required for this item.

356

R

The quantity was not specified by the prescriber.

357

R

The prescriber needs to specify item, form and/or strength.

358

R

The patient category was not indicated in the entitlement box.

359

R

Your pharmacy is not registered for online claiming.

360

R

Section 49 (previously regulation 24) is not permitted for hospital inpatients.

361

R

The prescription relating to this serial number was not in the claim.

362

R

The quantity supplied was not indicated on the Prescriber bag supplies order form.

363

R

This deferred item has previously been claimed as an original prescription.

364

R

The original date of prescribing was omitted from this repeat prescription form.

365

R

The original prescription details were omitted from the repeat prescription form.

367

R

The prescription supplied was not endorsed for section 49 (previously regulation 24).

368

R

This prescription was not signed and/or dated by the patient/agent.

369

R

A previously paid item was re-serialised and resubmitted.

370

R

The prescription details in the claim are not the same as the details on the prescription.

372

R

A prior authority approval was requested but not granted for this prescription.

373

R

Immediate supply necessary endorsed in claim transmission but prescription not endorsed and signed by pharmacist.

374

R

Immediate supply necessary must be endorsed in full on the prescription and signed by the pharmacist.

375

R

Prescription alterations must be initialled by prescriber.

376

R

The patient's name and/or address was omitted or is illegible on the prescription.

377

R

The date of prescribing was omitted from the prescription.

378

R

Details on your digital certificate are invalid.

379

R

Your digital certificate has been revoked.

380

I

Your digital certificate is about to expire.

381

R

Your digital certificate has expired.

382

R

There is a problem with your online claiming registration.

383

R

There is a problem with your online claiming registration.

384

R

Your pharmacy is not registered for online claiming.

385

R

Your approved supplier number could not be validated.

386

R

There is a problem with your approved supplier status or type.

387

R

There is a problem with your online claiming registration.

388

R

The patient's RPBS file number was omitted from or is illegible on the prescription.

389

R

There is a problem with your online claiming registration.

390

R

The prescriber number was not valid or was omitted from the prescription.

391

R

An 'owing prescription' must be endorsed and signed/initialled by the approved supplier.

392

R

The patient's details in the claim are not the same as the prescription.

394

R

The patient was not covered by the entitlement number provided.

395

R

See prescription endorsement.

398

R

The prescription could not be cancelled as the claim period has been abandoned.

403

R

The PBS reference number provided does not match the pharmacy prescription number provided.

445

R

The claim period number has already been used.

461

R

The prescriber number provided is invalid.

467

R

The original pharmacy approval number provided is invalid.

468

R

The original pharmacy prescription number provided is invalid.

470

R

Insufficient details were supplied to price this unlisted RPBS item.

473

I

The requested electronic statement does not exist for this claim period.

474

I

A new electronic statement is not available for this claim period.

488

R

The software vendor name provided is invalid.

489

R

The software version number provided is invalid.

490

R

Prescription could not be adjusted as the claim period has been closed.

493

R

An owing prescription is not permitted for authority items.

494

R

The public hospital provider number provided does not exist.

495

R

The prescriber number provided does not exist.

496

R

This item is not payable - the paperwork has been retained by the PBS Processing Centre.

497

R

The date of prescribing is not within the prescriber's registration period.

498

R

This immediate supply necessary prescription must be endorsed in full and signed by the pharmacist.

499

R

The prescription details supplied in your claim do not match the authority details approved.

500

R

The associated paperwork was not provided with the paper prescription.

502

R

The date of prescribing provided in the claim is not the same as the details on the prescription.

503

R

The item provided was not a benefit at the date of prescribing.

504

R

The patient/pharmacists copy of the prescription was sent in error, the Medicare/DVA copy is required.

505

R

Quantity and repeats must be specified by the prescriber.

506

R

The handwritten form provided does not match the prescriber's handwriting or has not been completed in ink.

507

R

Prescriptions for the same item and patient, on the same day by the same prescriber are not payable.

508

R

The same strength and form of a medicine cannot be prescribed on the same prescription form.

509

R

The prescriber is required to clarify the ingredients for this extemporaneous preparation.

511

R

The authority repeat details do not match the details originally approved.

512

R

An unlisted item on the RPBS must be an authority.

513

R

An extemporaneously prepared ingredient is not a benefit.

514

R

The prescription paperwork is damaged.

515

R

Insufficient details were provided in the prescription transcription box.

516

R

The prescriber details in the claim are not the same as those on the prescription.

517

R

The date details in the claim are not the same as those shown on the prescription.

518

R

The payment category details in the claim are not the same as those on the prescription.

519

R

Patients covered by Reciprocal Health Care Agreements (RHCAs) are not entitled to PBS subsidised S100 IVF medicines.

520

R

Clarification of prescription requires endorsement in full and signed by pharmacist.

524

R

The authority details in the claim are not the same as those on the prescription.

529

W

The item code provided is not a Safety Net 20 day rule item and has not been endorsed correctly.

530

I

The statement request has exceeded the maximum number of rows returnable.

533

R

The entitlement number provided for this section 51 (previously regulation 25) endorsed safety net 20 day item is invalid for the payment category.

534

R

The prescriber number was not provided or the prescriber number provided is invalid.

539

R

Centrelink has advised the entitlement number provided is not current at date of supply.

541

R

Centrelink has advised the entitlement number provided is not current at date of supply.

552

I

The reconciliation statement requested has been archived and is no longer available electronically.

556

R

The (STREAMLINED) authority item claimed for needs to be on an authority form type.

557

R

This prescription has been paid by bulk adjustment or in another claim.

558

W

Entitlement supplied ended within 12 months prior to DOS.

559

R

Entitlement supplied ended greater than 12 months prior to DOS.

560

W

The DVA Entitlement supplied ended within 12 months prior to DOS.

561

R

DVA Entitlement supplied ended greater than 12 months prior to DOS.

576

R

Repeat prescription does not comply with SN 4/20 day rule - endorsement required.

577

R

Repeat prescription does not comply with SN 4/20 day rule - endorsement required.

580

R

Repeat prescription does not comply with SN 4/20 day rule - endorsement required.

581

R

Repeat prescription does not comply with SN 4/20 day rule - endorsement required.

594

I

Identical information already received and assessed by DHS. Refer to fix instructions.

596

R

Non approved public hospital is not approved to supply or claim this item.

597

W

The date of Supply is greater than 2 years old.

598

I

A request for this statement has already been processed today.

599

R

Closing the Gap flag was not provided or Closing the Gap flag is invalid.

604

R

Prescription supplied as incorrect claim type. Resubmit in the correct claim type.

605

R

Your pharmacy cannot supply prescriptions written by this type of prescriber.

606

R

Prescriber is not authorised to prescribe this item.

607

R

Prescriber is not authorised to prescribe item at date of prescribing.

611

R

Paperless claiming for increased quantity and repeats not allowed for Public Hospitals.

612

R

Payment category is invalid for under co-payment scripts.

614

R

This item is a private hospital HSD item.

615

R

The electronic prescription flag is not valid.

616

W

The prescription exchange service identifier (PES ID) is not provided.

617

R

The Streamlined Authority Code is invalid.

618

R

The prescription exchange service identifier (PES ID) provided is not valid.

619

W

Medicare eligibility cannot be determined.

620

R

Medicare eligibility cannot be determined.

621

X

 Medicare eligibility cannot be determined.

622

R

Medicare eligibility cannot be determined.

635

I

Under Co-Payment Prescription processed.

636

R

The streamlined authority code was not provided.

637

I

A streamlined authority code is not required for this item.

639

R

The streamlined authority code provided does not match to the authority item.

640

R

The RACF/RACS Id is not valid.

641

R

The RACF/RACS Id is invalid.

642

R

The RACF/RACS Id provided is invalid at date of supply.

644

R

The RACF/RACS Id is required for this paperless claim.

645

R

Authority required items are not allowed for this paperless claim.

646

R

The streamlined authority code does not match the streamlined authority item.

647

R

A streamlined authority code was not provided for this streamlined authority item.

648

R

Paperless claiming for increased quantity not allowed for this streamlined authority item.

649

R

Controlled drugs are not allowed for this paperless claim.

652

R

The maximum allowable period for supply from date of prescribing has been exceeded.

656

R

The quantity supplied is not allowed for this chemotherapy item, the maximum amount has been supplied too many times.

657

R

Health Practitioner (AHPRA) Number is not present for the Continued Dispensing item.

658

R

Health Practitioner (AHPRA) Number is invalid.

659

R

A claim for Continued Dispensing is invalid at date of supply

660

R

This paperless claim is invalid at date of supply.

661

R

The item code is not valid for Continued Dispensing supply.

662

W

The patient has already been supplied this Continued Dispensing item within the last <> months.

662

R

The patient has already been supplied this Continued Dispensing item within the last <> months.

663

W

The item has not been prescribed and supplied in the previous <> months.

664

W

The quantity provided does not match the quantity supplied previously for this item.

665

R

The Health Practitioner (AHPRA) Number is invalid.

668

R

The Health Practitioner (AHPRA) Number is invalid.

669

R

CTG is invalid for Continued Dispensing.

670

R

Non-CTG Under Co Prescriptions are not eligible to be recorded with this date of supply

671

R

Prescriber type does not exist.

677

R

The base price of this prescription could not be derived.

678

R

Increased repeats are not permitted under the emergency provisions.

679

R

Increased quantity is not permitted under the emergency provisions.

682

R

The special or generic Medicare number provided is not valid.

683

R

Claim period cannot be closed.

685

I

Your request to close claim period has been successfully processed. Your claim is now closed.

686

R

Your claim period could not be closed as it could not be found.

687

R

The claim period could not be closed as the claim has been previously closed.

690

R

The claim period could not be closed as certification for the supply of all medicines in claim has not been provided.

691

R

This claim is invalid at date of supply.

692

R

This claim is invalid at date of supply.

693

W

This field is not required for this type of prescription.

694

R

The Medication Chart Duration has not been provided.

695

R

The Medication Chart Duration is invalid.

696

W

The Chart Duration does not match the Chart Duration of the first supply from this Hospital Medication Chart.

697

R

The hospital provider number must be provided for Hospital Medication Chart claims.

698

R

The hospital provider number entered is not eligible to claim from a hospital medication chart.

699

R

The Actual Contribution amount is not valid at date of supply. This field is mandatory from 1 March 2016*.
*only for s90 and s92 approved suppliers

701

R

The Contribution Discount is not eligible on the date of supply.

702

I

The Contribution Discount is not eligible for your pharmacy approval type.

703

I

The Contribution Discount is not eligible for this payment category.

704

R

The Contribution Discount amount is greater than allowed.

705

R

RTAC accredited unit number supplied when item selected is not S100 IVF.

706

R

RTAC accredited unit number is mandatory when item selected is S100 IVF.

709

R

Patient Contribution discounts are not eligible for SN 4/20 day rule prescriptions.

710

R

Patient Contribution discounts are not eligible for SN 4/20 day rule prescriptions.

711

R

The Actual Contribution provided is invalid.

712

R

The Contribution Discount provided is invalid.

713

R

The RTAC accredited unit number must be numeric and no more than ten digits.

714

W

You have not entered an actual contribution. This is mandatory if the patient has paid a contribution.

715

R

The Prescription Format provided is invalid.

716

R

A claim from this medication chart is invalid at date of supply.

717

R

A claim from this medication chart is invalid at date of supply.

718

R

A claim from this medication chart is invalid at date of supply.

719

R

A claim from this medication chart is invalid at date of supply.

720

R

A claim from this medication chart is invalid at date of supply.

721

R

A claim from this medication chart is invalid at date of supply.

722

R

Prescription Format is mandatory for the supplied Patient Category.

723

R

Prescription Format does not contain a valid value.

724

W

The Chemo Compounder Id is required for infusible chemotherapy drugs.

726

R

The Chemo Compounder Id provided is invalid.

727

R

The Infusion Serial Id provided is invalid.

729

R

Item is not a Benefit at date of prescribing and is a Supply Only item.

730

W

An incorrect streamlined authority code has been entered.

731

R

This prescription for a Highly Specialised Drug cannot be supplied by your type of pharmacy.

732

R

This is a public hospital Highly Specialised Drug which can only be dispensed from a public hospital.

733

R

This HSD prescription cannot be supplied by your pharmacy type or the details provided do not match the authority record.

734

R

This HSD prescription cannot be supplied by your pharmacy type or the details provided do not match the authority record.

735

R

Item Code supplied is not able to be claimed via PBS Online.

737

R

The item provided was not a PBS benefit as at the date of prescribing.

738

R

The item provided was not a PBS benefit as at the date of prescribing.

961

R

DHS does not have a valid quantity stored for this item code.

962

R

Deactivate pharmacy transmissions.

963

R

A problem has occurred when cancelling the prescription.

964

R

A problem has occurred when cancelling the prescription.

966

R

There is a problem with the Unique Pharmacy Prescription Number (script number) provided.

967

R

There is a problem with one of the data fields provided.

970

R

A problem has occurred when cancelling the prescription.

972

R

DHS is unable to decrypt the prescription.

973

R

The digital certificate is not registered for the given Pharmacy Approval Number.

974

R

The digital certificate does not match with the digital certificate registered for the given Pharmacy Approval Number.

975

R

The transaction type could not be identified.

978

R

There is a problem with the format of the prescription.

982

R

There is a problem with the format of the message.

983

R

Connection to DHS is temporarily unavailable at this time.

Page last updated: 22 May 2019

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