Learn how to create and use a Provider Digital Access (PRODA) account to securely access specific government services.

Some Provider Digital Access (PRODA) users may experience issues receiving their verification code via email. PRODA users can choose to have the verification code sent to the mobile phone number recorded on their account through the backup channel. This option is available on the verification code screen. This is under urgent investigation.
Verifying identity documents within Provider Digital Access (PRODA) - If you experience difficulty after hours or on weekends this could be because the issuing agencies such as Births, Deaths and Marriages or the Department of Immigration and Border Protection are performing scheduled maintenance. Please try verifying a different document or re-try at another time.

You will now need to use your PRODA account to access HPOS. Register for a PRODA account below.

All new PRODA applications submitted to us are currently being processed as a matter of priority. If you're waiting for verification of your PRODA account, we will get in touch with you soon.

If you're accessing HPOS using your new PRODA account for the first time, you will need to re-establish your delegations and favourites. PIP and PNIP practices are required to update their new PRODA RA number with the department by contacting our Incentives Programs team.

It is important that you ensure your PRODA account is secure to maintain security of your personal information. PRODA accounts should not be created by or shared with another person. Each individual must also create their account using their own personal and contact information in order for their identity to be verified when logging in.

Log on

Accessing PRODA

PRODA Account

Create a PRODA Account

New PRODA Account


PRODA explained

Provider Digital Access (PRODA) is an online authentication system based on a username, password and verification code to log in. The system is designed to provide secure access to specific government services. This solution is an alternative to Public Key Infrastructure (PKI) individual certificates, smart card or USB tokens and multiple username and password logins which are used to access these services.

To create an account, you will need to:

  • set up a username and password
  • verify your identity, and
  • Select the online service you want access to: Health Professional Online Services (HPOS), National Disability Insurance Scheme (NDIS) or Disability Medical Assessment.

Your identity will be verified online and in real time using the government’s Document Verification Service (DVS).

PRODA is digital, portable, and unlike PKI individual certificates, doesn’t need additional hardware or software installed. Each time you access PRODA you will need to enter:

  • your username
  • your password, and
  • a unique verification code

The code will be sent to you via SMS, email or generated on the mobile iOS or android app you set up after downloading from the App Store or Google Play respectively.

Benefits of PRODA

PRODA is digital, portable, doesn’t need additional hardware or software to be installed and only requires one username and password to access multiple services. Users can change and manage their PRODA account details online including changing name or contact details.

Services available through PRODA

Health Professional Online Services (HPOS) is a fast and secure way for health professionals and administrators to do business with us.

National Disability Insurance Scheme (NDIS) providers deliver support or a product to a participant in the National Disability Insurance Scheme (NDIS).

Government-contracted Doctor providers conduct Disability Medical Assessments to help determine medical qualification for Disability Support Pension (DSP).

If you’re a Government-contracted Doctor with a PKI log into Online service for Government-contracted Doctors to complete Disability Medical Assessments


About PRODA accounts

PRODA is available to anyone who needs access to the available services.

When you create your account, you must use your own personal and contact information in order for your identity to be verified. Only one account can be registered per individual.

How to create an account

A PRODA account can be created by completing the following steps:

  1. Create your account – you need to provide basic personal information, create a username and password, and provide contact information for the secure management of your account
  2. Verify your identity – verify your identity online using federal, state and territory government-issued identity documents that requires you to provide key information from your documents
  3. Select your service – you need to select HPOS, NDIS for providers Disability Medical Assessments

Verifying your identity

You will need the information from at least 3 identity documents to create an account.

We recommend:

  • an Australian driver’s licence
  • a Medicare card, and
  • an Australian passport or foreign passport with an Australian immigration visa linked

These 3 documents are the most likely to be verified successfully online through the Document Verification Service (DVS) which PRODA uses to conduct identity verification online and in real time.

These documents can also be used:

  • Immicard
  • Australian birth certificate
  • citizenship certificate, and
  • certificate of registration by descent

If your name differs across the documents due to a change of name, you will also need a change of name certificate or an official marriage certificate.

Verifying your identity with birth, marriage and change of name certificates

Before you can use Provider Digital Access (PRODA) to securely access Health Professional Online Services (HPOS) your identity must be verified. We do this with Document Verification Service (DVS).

We need to confirm your details, which are recorded on a range of identity documents issued to you over your lifetime.

We use the online DVS to match the details of your identity documents against those held by the issuing organisation.

Verifying your documents

To verify your documents, we need you to provide key details from these documents.

To help you identify the information needed, select the appropriate certificate type and the state or territory where your certificate was issued. For further guidance visit the Unique Student Identifier (USI) website where there are example certificate images.

You can verify your identity with DVS using:

Important: all certificates require the state or territory to be identified, as well as the registration year and number. All dates should be entered in the DD/MM/YYYY format.

Keeping your account secure

Your PRODA account may allow access to services that involve personal and financial information.

It is important we correctly verify your identity and that you do not share your logon details with anyone else. Each person accessing PRODA needs to have their own account.


Managing your PRODA account details

You can manage your PRODA account details online including changing your preferred method of receiving your verification code, change of name or contact details, by selecting My details from the PRODA menu.

Medicare and NASH PKI certificates

A PRODA account does not replace, nor have any impact on:

  • Medicare PKI site certificates
  • Medicare PKI individual certificates
  • National Authentication Service for Health (NASH) PKI organisation certificates, or
  • NASH PKI individual certificates

We do not support the use of PKI for purposes outside of their intended use.

Read more about the National Authentication Service for Health and Public Key Infrastructure.

PRODA account settings

Settings established in services when using a PKI individual certificate, such as delegates and favourites, will not be carried over when you log in to these services using a PRODA account. You will need to set them up again when you log in for the first time using your PRODA account.

Practice Incentives Program (PIP) and Practice Nurse Incentive Programme (PNIP) practices are required to update their new PRODA RA number with the department by contacting our Incentives Programme.

Supported internet browsers

Using the latest internet browser helps maintain and improve your online security.

As a minimum you will need one of the versions below to be able to access the PRODA system to set up an account and use HPOS:

  • Internet Explorer 9
  • Mozilla Firefox 30
  • Google Chrome 39
  • Safari 5

Contact us

National Disability Insurance Scheme (NDIS) providers please contact the NDIS.

All other services please contact the eBusiness Service Centre.

Page last updated: 4 September 2017