Provider Digital Access (PRODA) provides secure access to online government services.
Don’t have an account yet? Read more about registering.
You need to know
Provider Digital Access (PRODA) is an online authentication system used to securely access government online services. Using a two-step verification process, you only need a username and password to access multiple online services.
To access services using PRODA, you need to register as an individual to get your own account.
Benefits of PRODA
PRODA is digital, portable and doesn’t need additional hardware or software installed unlike authentication legacy systems. You can use PRODA to securely access certain government online services, including those delivered to regional and remote communities.
Your PRODA account doesn’t expire and can be used to access multiple services from any location.
If you change your employment you keep the same PRODA account as it belongs to you as an individual for life. If you need to access services using your PRODA account at your new employment this will need to be re-authorized.
Services available through PRODA
- Health Professional Online Services (HPOS) - a fast and secure way for health professionals and administrators to do business with us online
- National Disability Insurance Scheme (NDIS) - providers deliver support or a product to a participant in the NDIS
- The Disability Medical Assessment Online service - government contracted doctors help determine medical qualifications for the Disability Support Pension
Access to the following services will be available in 2018:
- Child Care Subsidy Online System – for child care providers to securely access government services for child care payments from July 2018
Access to PRODA
You can only register one PRODA account in your name.
When you access PRODA you must:
- keep your PRODA account secure - never share your details with anyone
- use your own personal and contact information to set up your account –we need this to verify your identity
- comply with the PRODA terms and conditions when you register or use your PRODA account
Terms and Conditions
The PRODA terms and conditions outline the requirements you must comply with when you register, or access and use your PRODA account.
The terms and conditions will be available on the PRODA registration screen. By beginning the registration process you’re agreeing to comply with the terms and conditions.
You’ll need to accept the terms and conditions again when you first log on to your PRODA account.
What a PRODA account can’t be used for?
You won’t be able to use a PRODA account as a replacement authentication for a:
- Medicare Public Key Infrastructure (PKI) site certificate
- National Authentication Service for Health (NASH) PKI organisation certificate, or
- NASH PKI individual certificate
If you have a DVA Organisation provider number, you won’t be able to link to this using PRODA to access HPOS. You’ll need to renew or apply for a Medicare individual PKI certificate.
You must create your own account using your personal details and contact information.
The services and information you can access depends on the level of authority granted by the services connected to PRODA.
A PRODA account can only be created online.
There are a few steps to register a PRODA account.
- Set up your account profile.
- Verify your identity.
- Link your services
Make sure your email address is your personal and unique email address and not a shared email account. So don’t use an email such as admin @drsurgery.com.au, use either an account you access at work in your name a.citizen @drsurgery.com.au or a personal email account you can always access acitizen @gmail.com
We’ll send an activation code to your registered email address. You’ll need this to activate your PRODA account.
Your unique verification code will be sent to your registered email address so you can log into your PRODA account.
Your verification code will be sent to you by SMS, email or generated on the PRODA mobile IOS or android app.
If you choose the mobile app option, you can download the app from the App Store or Google Play. You must download the app before you set your account profile preference for verification codes to mobile app.
You must use your own personal identity information to verify your identity and get an account.
You’ll need at least 3 specified and valid Australian Government issued identity documents to verify your identity online.
To verify your identity we recommend you use:
- an Australian driver licence
- a Medicare card, and
- an Australian passport or foreign passport with an Australian visa
If you have difficulty registering after hours or on weekends this could be because the issuing agencies such as Births, Deaths and Marriages or the Department of Immigration and Border Protection are performing scheduled maintenance. Please try verifying a different document or try later.
You can use other Australian Government issued identity documents, including:
- birth certificate
- citizenship certificate, or
- certificate of registration by descent
Using the latest internet browser helps maintain and improve your online security. To access PRODA to set up an account you’ll need one of these minimum browser versions:
- Internet Explorer 9
- Mozilla Firefox 30
- Google Chrome 39
- Safari 5
Please also check that you are using the minimum browser version required for the service you are accessing through PRODA.
Setting up your account profile
Provide your personal identity details, for example your name, gender and date of birth. Set up your username and password and provide your personal and unique email address.
Make sure your personal details used to set up your account match the exact details on your identity documents. If your name is Brad Smith, but your name on your identity documents is Bradley Smith, then you should create your account using Bradley Smith. Alternatively, you can provide additional documents verifying your change of name.
Read more about name changes below.
Change of name
If the name you used to register your account is different to your identity documents, you need to verify the change of name details using:
- a change of name certificate
- an official marriage certificate, or
- an amended Australian birth certificate
An official change of name or marriage certificate is issued by state or territory Registry of Births, Deaths and Marriages.
A ceremonial marriage certificate can’t be verified online.
If you don’t have the above identity documents, you’ll need to submit another identity document to an operator for verification. Select the ‘Don’t have these documents’ option at this stage of the verification process for help.
Linking your services
Once your identity has been verified, you can link to services you need to access through your PRODA account. Select the relevant tile from the My Linked Services page under Available Services.
To access Health Professional Online Services (HPOS) you’ll need to link your PRODA profile with your existing health identifiers (records) held with us, for example a health provider with a Medicare provider number or for administrators a Registered Officer or Organisation Maintenance Officer number for the Health Identifiers service. This ensures you get access to the appropriate services.
If you don’t have any existing identifiers held with us, you don’t need to complete this step. You’ll still have access to the administrative functions in HPOS.
You’ll get a PRODA Registration Authority (RA) number when you register for a new PRODA account.
When you first log on to HPOS using your PRODA account, you’ll need to re-establish any delegations or favourites you had set up.
Practice Incentives Program (PIP) and Practice Nurse Incentive Program (PNIP) users need to have their new PRODA RA number linked to their practice’s PIP profile. You can do this online in PIP Online through HPOS or by contacting Incentive Programs.
How to log on
- Log on
- Enter your:
- verification code - sent to you by SMS, email or through the PRODA mobile IOS or android app depending on which option you chose when you set up your account
If you can’t log on to your account, don’t create a new one, contact us.
Note: You must have the mobile app downloaded via the App Store (for IOS) or Google Play (for Android) and linked to your account before using this.
Managing your PRODA account profile
Manage your account details online in the ‘My Details’ section. You can access your profile when you’ve successfully logged into your account. Then select the ‘Profile’ link located at the top of the ‘My Linked Services’ screen.
View and update your profile information, verification code preferences and security settings at any time.
If you have a question about the services you access from your PRODA account, contact that service directly:
- Phone: 1800 700 199, Monday to Friday, 8 am to 5 pm AWST, and select option 1
- Email: firstname.lastname@example.org