If the name you used to register your account is different to your identity documents, you need to verify the change of name details using.
- a change of name certificate
- an official marriage certificate, or
- an amended Australian birth certificate
An official change of name or marriage certificate is issued by state or territory Registry of Births, Deaths and Marriages.
A ceremonial marriage certificate can’t be verified online.
If you don’t have the above identity documents, you’ll need to submit another identity document to an operator for verification. Select the I don’t have these documents option at this stage of the verification process for help.