Requirements

There are several requirements in order to use PRODA.

Email address

Make sure your email address is your personal and unique email address and not a shared email account. For example, don’t use an email such as admin@business.com.au. Use an account you access at work in your name a.citizen@business.com.au or a personal email account you can always access acitizen@gmail.com.

We’ll send an activation code to your registered email address. You’ll need this to activate your PRODA account.

We'll send your unique verification code to your registered email address so you can log into your PRODA account.

Verification code

Your verification code will be sent to you by SMS, email or generated on the PRODA mobile IOS or android app.

If you choose the mobile app option, you can download the app from the App Store or Google Play. You must download the app before you set your account profile preference for verification codes to mobile app.

Identity documents

You must use your own personal identity information to verify your identity and get an account.

You’ll need at least 3 specified and valid Australian Government issued identity documents to verify your identity online.

To verify your identity we recommend you use:

  • an Australian driver licence
  • a Medicare card, and
  • an Australian passport or foreign passport with an Australian visa

If you have difficulty registering after hours or on weekends this could be because the issuing agencies such as Births, Deaths and Marriages or the Department of Home Affairs are performing scheduled maintenance. Please try verifying a different document or try later.

You can use other Australian Government issued identity documents, including:

  • Immicard
  • birth certificate
  • citizenship certificate, or
  • certificate of registration by descent

We can’t verify extracts, ceremonial or commemorative certificates, or expired or illegible documents online, so we can’t accept them.

If you don’t have the required identity documents you can apply to get them from the issuing government agency.

If you’re unable to verify your identity online, select I don’t have any of these documents in PRODA and use the Manual identity verification for Provider Digital Access form.

Page last updated: 23 May 2019

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